Senior Account Manager

hace 2 semanas

Madrid, Madrid, España Kenes Group A tiempo completo
Senior Account Manager – Original Events – Madrid/Sofia Last updated on May 2, 2024

Kenes Group is looking for a highly motivated Senior Account Manager with a background in the tech industry for Kenes Original Events unit.


WHY KENES:
At Kenes, we foster a family-like work environment within a global company.

We understand the significance of work-life balance and strive to create an atmosphere that supports personal well-being and professional growth.

We believe in empowering our employees with knowledge and skills that propel their careers forward. Join Kenes and embark on a rewarding journey where you'll thrive both personally and professionally
Responsibilities

  • Develop long-term relationships with Kenes partners, actively contributing to the growth and promotion of their businesses.
  • Offering strategic insights and generating actionable recommendations for achieving business goals, seamless execution, and implementation.
  • Responsible for direct management and professional/personal development and satisfaction of team members.
  • Lead, motivate and empower the team, fostering a collaborative and high-performing work environment.
  • Work closely with partners to understand their business needs; plan and present creative, practical solutions to enhance business outcomes.
  • Overall accountability for congress budgets.
  • Achieve targets and maximize profits for all stakeholders.
  • Effectively communicate client messages, requests, and goals to the internal team.
  • Participate in client meetings and collaborate with CRMs to develop and enhance partnerships.
  • Coordinate with multiple departments to address partners issues, resolve conflicts, manage performance, striving to always improve the level of service.
  • Design and produce documents and presentations for partners; clearly communicate client ROI.
  • Recognize potential problems early and initiate/apply problem-solving skills and processes in a timely manner.
  • Demonstrate comprehensive knowledge and accountability for all congress/client-related matters.
  • Accountable for the delivery and quality of work produced by the team.
Requirements & Experience

  • 3-5 years of proven experience in client account management, including familiarity with concepts, practices, and procedures within a service environment.
  • Experience in the tech industry
  • Experience in managing direct employees and teams – advantage.
Excellent computer skills, including all Microsoft Office programs; knowledge of CRM – advantage.

  • English – native or mother tongue level; knowledge of other European languages – advantage.

Job Category:
original events

Job Type:
Hybrid

Job Location:
Madrid

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