Service Operations Manager

hace 2 semanas

Gasteiz Vitoria, Álava, España AEG Power Solutions A tiempo completo
The position

Depending on the Director of the Department of Services, as the head of a multidisciplinary team, we are looking for a professional focused on achieving contracts with both national and international clients.

This will be done through the coordination and management of resources, with a primary focus on the regions of Iberia and LATAM.


The main objective of this role is to execute contracts of various types, ensuring they are completed on time and in accordance with the agreed-upon terms, all while seeking customer satisfaction to achieve the committed revenue target set by the organization.

Simultaneously, the individual should work on developing and improving their area of responsibility, aiming for growth through efficiency in collaboration with other key areas of the organization.

Additionally, they must ensure quality, safety, and hygiene in all operations.

Main responsibilities

  • Plan, coordinate, and execute contracted services, ensuring the delivery of quality services within the agreed terms and timelines.
  • Prioritize and maintain a strong focus on labor safety and hygiene standards throughout all operations.
  • Control and manage the budget allocated to each project, promptly escalating any deviations and proposing improvement measures.
  • Arrange and allocate necessary resources, both internal and external, such as materials, personnel, and tools, to support the successful completion of projects.
  • Manage and lead the team, assigning tasks and responsibilities related to operational activities.
  • Maintain continuous communication with clients to ensure their satisfaction and commitment to the brand, actively seeking opportunities for improvement.
  • Demonstrate availability to attend to client needs in both Iberia and international regions, adapting to changing situations and unforeseen emergencies.
  • Collaborate with the sales department to develop commercial proposals and provide support as needed.
  • Contribute to the design and implementation of the services' business plan, actively driving its growth.
  • Participate in the development of the company's global strategic projects.
Qualifications and requirements

  • Educational Background: A degree in Electrical/Electronic Engineering or a closely related field is essential to understanding and effectively managing the technical aspects of the department.
  • English Proficiency: The ability to communicate effectively in English at level C1 is a must, as this position may involve dealing with international clients and stakeholders.
  • Power Electronics Knowledge: A solid understanding of power electronics is necessary to manage and oversee the technical aspects of projects within the department.
  • IT Proficiency: Proficiency in using computer tools such as SAP and CRM systems is essential for managing project data and client information efficiently. Additionally, knowledge of logistics and international trade processes is advantageous.

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