Technical Support Analyst
hace 1 semana
This is a great opportunity to work on the leading library software Alma.
We have a good skill set in Customer Support, and we would like to speak with you if you have experience in analyzing and resolving complex software-related issues.
About You – experience, education, skills, and accomplishments At least 2 years of Technical B2B Customer Support experienceBachelor's degree (or equivalent qualification/experience) in library sciences, information sciences or related technical fieldHigh analytical skills and problem-solving mindsetHighly proficient in spoken and written EnglishIt would be great if you also had .
. .Ability to work as part of a diverse, motivated teamAbility to communicate in both technical and non-technical language with customers and co-workersSelf-motivated and able to maneuver in a multitasking environmentIndependence, initiative, and ability to learn and follow through on tasksExperience working in the library industryExperience in the Research fieldAt least one of these European languages: Spanish, Italian, CEFR skills B2 or higherWhat will you be doing in this role? Analyze and resolve complex software-related issues and communicate with customers around Europe, and stakeholders within the company, such as Development teams and Product ManagementSupport at Ex Libris is provided mainly through written communication and occasionally includes chat and calls/meetings.
Our customers work with SaaS environmentsAttend and report on product updates or training sessions as assigned.Maintain current knowledge of products, processors, and feature functionalityCurate product support collaterals as needed to enhance product adoption and usage, including FAQs, technical tips, technical/functional specifications, etc.
Collaborate with colleagues across teams to solve issues, improve time to issue resolution and, streamline the overall customer experienceThe Product you will be supporting You'll be working on Ex Libris Products.
Ex Libris, part of Clarivate is a global Education Technology industry leader.We serve some of the most prestigious academic institutions and research universities worldwide, with over 7,500 customers in 90 countries.
Our SaaS solutions help universities transform academic libraries, maximize the impact of research activities, enhance teaching and learning, and drive student engagement and success.
For more information about Ex Libris, see About the Team You will report to the Technical Support Team Leader, and your team members are located in Spain, France, and Germany.
Hours of Work This is a permanent full-time position (40 hours per week), Hybrid model going to our office in central Barcelona (next to Sagrada Familia) 2-3 times per week.
What we can offer to you: 30 working days of vacationActive volunteering community, with 40 paid hours of volunteering timeLife & Disability insurance policyTax-free benefits (Ticket Restaurant scheme, kindergarten and transport)Agile work environment with a team of talented colleaguesAmong other benefitsAt Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training and other terms, conditions and privileges of employment.
#J-18808-Ljbffr
-
Technical Support Analyst
hace 1 semana
Barcelona, Barcelona, España Clarivate Analytics A tiempo completoTechnical Support Analyst page is loaded Technical Support Analyst Apply locations Spain - Barcelona time type Full time posted on Posted 4 Days Ago job requisition id JREQ127272 We are looking for a Technical Support Analyst to join our Alma Tier 1 Team in Barcelona, Spain. This is a great opportunity to work on the leading library software Alma. We have a...
-
Technical Support Analyst
hace 1 semana
Barcelona, Barcelona, España Clarivate A tiempo completoWe are looking for a Technical Support Analyst to join our Alma Tier 1 Team in Barcelona, Spain. This is a great opportunity to work on the leading library software Alma. We have a good skill set in Customer Support, and we would like to speak with you if you have experience in analyzing and resolving complex software-related issues.About You - experience,...
-
Technical Support Analyst
hace 1 semana
Barcelona, Barcelona, España Clarivate A tiempo completoClarivate is a global leader in providing solutions to accelerate the lifecycle of innovation. Our bold mission is to help customers solve some of the world's most complex problems by providing actionable information and insights that reduce the time from new ideas to life-changing inventions in the areas of science and intellectual property.We are excited...
-
Technical Support Analyst
hace 1 semana
Barcelona, Barcelona, España Körber A tiempo completoPosting Date:May 13, 2023Location:Barcelona, ESBusiness Area:Supply ChainCompany:Körber Supply Chain ES.S.L.Technical Support Analyst (M/F/x) A rare opportunity exists on our Tier 2 Support team to resolve a variety of technical issues for the Koerber Software WMS Suite. This exciting role will require the ability to troubleshoot complex customer problems...
-
Salesforce Global Technical Analyst
hace 1 semana
Barcelona, Barcelona, España Bunge Iberica Sa A tiempo completoSelect how often (in days) to receive an alert: Salesforce Global Technical Analyst Date: May 13, 2024 Location: Sant Just Desvern, B, ES, 08960 City : Barcelona Country : Spain (ES)Requisition Number : 33765 Bunge has an exciting opportunity available for a Global Technical Analyst. In this role you will be part of a global team working on challenging,...
-
IT Support Analyst
hace 1 semana
Barcelona, Barcelona, España coty A tiempo completoIT SUPPORT ANALYST - BARCELONAWe are looking for an IT Technology Specialist to join our Global IT team based in Barcelona. The newly created role will be part of an existing team being built in the commercial center of Barcelona.RESPONSIBILITIESWe are looking for an IT Support Analyst to join our Global IT team based in Barcelona. You will be responsible...
-
Salesforce Global Technical Analyst
hace 1 semana
Barcelona, Barcelona, España Bunge Iberica Sa A tiempo completoSelect how often (in days) to receive an alert: Salesforce Global Technical AnalystDate: May 13, 2024Location: Sant Just Desvern, B, ES, 08960 City : Barcelona Country : Spain (ES) Requisition Number : 33765 Bunge has an exciting opportunity available for a Global Technical Analyst. In this role you will be part of a global team working on challenging,...
-
Technical Analyst
hace 1 semana
Barcelona, Barcelona, España Blu Selection A tiempo completoOur client is currently in search of an Technical Analyst in the vibrant city of Barcelona. If you possess a strong functional and technical business analytical mindset and have previous experience, this opportunity is made for you. Join an expanding international team that boasts a strong global presence across Europe.Tasks Work with 3rd party vendors to...
-
Tech Support Analyst
hace 1 semana
Barcelona, Barcelona, España Clarivate A tiempo completoClarivate is a global leader in providing solutions to accelerate the lifecycle of innovation. Our bold mission is to help customers solve some of the world's most complex problems by providing actionable information and insights that reduce the time from new ideas to life-changing inventions in the areas of science and intellectual property.We are looking...
-
IT Support Analyst
hace 2 meses
Barcelona, Barcelona, España COTY A tiempo completoIT SUPPORT ANALYST - BARCELONAThe newly created role will be part of a new team being built in this brand-new COTY location in the commercial center of Barcelona. As an entry level role in IT this provides a great opportunity for learning, development and growing all aspects of IT skills.RESPONSIBILITIESWe are looking for an IT Support Analyst to join our...
-
Salesforce Global Technical Analyst
hace 1 semana
Barcelona, Barcelona, España Bunge Iberica Sa A tiempo completoSelect how often (in days) to receive an alert:Salesforce Global Technical AnalystDate:May 13, 2024Location:Sant Just Desvern, B, ES, 08960City : BarcelonaCountry : Spain (ES)Requisition Number : 33765Bunge has an exciting opportunity available for a Global Technical Analyst. In this role you will be part of a global team working on challenging, meaningful...
-
Technical Support Engineer
hace 1 semana
Barcelona, Barcelona, España Scytl Secure Electronic Voting Sa A tiempo completoWe are on the lookout for a focused Technical Support Engineer to join our stellar team at Scytl Secure Electronic Voting SA in Barcelona.Growing your career as a Full Time Technical Support Engineer is a terrific opportunity to develop competitive skills.If you are strong in presentation, critical thinking and have the right initiative for the job, then...
-
Payer Support Analyst
hace 1 semana
Barcelona, Barcelona, España Pay Retailers A tiempo completoPayRetailers is a payment gateway designed to handle mass online payments to the Latin American market.The company combines local markets expertise with payment technology enabling global merchants to successfully expand their business into high growth, emerging markets while eliminating the many operational complexities of managing cross-border payments....
-
Technical Support Specialist
hace 1 semana
Barcelona, Barcelona, España Lengow A tiempo completoLengow, an intelligent and automated e-commerce platform :Since 2009, Lengow has been the indispensable e-commerce platform for multi-channel expansion in the European market: marketplaces, price comparison websites, affiliate marketing, display ad retargeting, social media, etc.All jobs are open in Nantes/ Paris/ BarceloneThe Support team is made up of...
-
German Technical Support
hace 1 semana
Barcelona, Barcelona, España Careerxtra A tiempo completoJob Title: Hybrid German Technical Support SpecialistLocation: Barcelona, Spain (Hybrid)We are committed to delivering exceptional customer experiences, and we are looking for a talented professional to provide technical support in the German language.Position Overview:As a Hybrid German Technical Support Specialist, you will play a crucial role in ensuring...
-
Technical Support Engineer
hace 1 semana
Barcelona, Barcelona, España Affinis Selección De Personal & Headhunting A tiempo completoImportant multinational manufacturer of processing machinery for the food sector based in Granollers, needs to integrate: TECHNICAL SUPPORT ENGINEER As Technical Support Engineer, you'll be responsible for providing remote technical support and expertise to customers, internal customer support teams and service teams.You will ensure that cases are handled...
-
Technical Sales Support
hace 1 semana
Barcelona, Barcelona, España IMI Precision Engineering A tiempo completoThe RoleTechnical Sales Support will provide technical advice and support all products sold to Norgren customer.The technical sales support also supports the Sales Teams with commercially viable solutions, which will result in the growth of the business and Norgren achieving its strategic objectives.Main Responsibilities To actively assist the sales teams,...
-
Technical Solution Analyst I
hace 1 semana
Barcelona, Barcelona, España Oracle A tiempo completoTechnical Solution Analyst I R0Applicants are required to read, write, and speak the following languages: EnglishPreferred QualificationsAre you a problem solver who enjoys troubleshooting investigations? If you are a recent graduate looking to start your career in IT, this is an incredible opportunity to excel in an exciting, fast-paced arena At Oracle...
-
Technical Support Professional
hace 1 semana
Barcelona, Barcelona, España Milestone Systems, Inc. A tiempo completoOur Scandinavian culture is based on our dedication to put people first. It's how we grow our culture, our business, and our community. Investing in people is how we do it.You will be part ofMilestone Technical Support (MTS) is an international support team dedicated to providing excellent Customer / Partner satisfaction. We operate on a global scale, in a...
-
Technical Support Engineer
hace 1 semana
Barcelona, Barcelona, España BESIDE A tiempo completoBESIDE:we are committed to the best talent in the technology sector. We have a Recruitment unit specialised in IT profiles to join our clients' staff. We work with a wide range of companies, which will allow us to find you the position that best suits your professional needs and interests. We can offer you projects in the areas of development and...