Tele Sales Representative
hace 1 semana
We are looking for a polite, professional Tele Sales Representative to work closely with our team to provide outstanding service to our customers by answering questions, handling complaints, giving demos and troubleshooting problems with our products and services.
The Tele Sales Representative may handle a high volume of inbound and outbound calls and should seek to create a positive experience for each caller.
They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
To be a successful Tele Sales Representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.Responsibilities:
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing upset clients, as needed.
- Building lasting relationships with clients and other call centre team members based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.
- Making sales or recommendations for products or services that may better suit client needs.
- Taking part in training and other learning opportunities to expand knowledge of company and position.
- Adhering to all company policies and procedures.
Requirements:
- High School Diploma or equivalent.
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
- Understanding of company products, services, and policies.
- Proficiency with computers, especially with CRM software, and strong typing skills.
- Ability to ask prying questions and diffuse tense situations.
- Strong time management and decisionmaking skills.
- Adaptability and accountability.
- Fluency in English and Spanish.
Ability to commute/relocate:
- Mataró: Reliably commute or planning to relocate before starting work (preferred)
Application Question(s):
- Do you have right to work in Spain?
Education:
- Bachelor's (preferred)
Experience:
Tele Sales: 1 year (preferred)
Language:
- Spanish (preferred)
Work Location:
In person
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