Mechanical Helpdesk Support

hace 2 semanas

Badalona, Barcelona, España Volpak A tiempo completo

Mechanical Helpdesk SupportMechanical Helpdesk Support Numero lavoro CGS11628 Nazione Spagna Sede : VOLPAK Città Santa Perpètua de MogodaAbout the CompanyVolpak, headquartered in Santa Perpetua de Mogoda, Spain, is the pioneer in the design and manufacturing of horizontal form-fill-seal (HFFS) machines for flat and stand-up pouches.

Volpak's customers are market leaders in the food, beverage, chemical, personal and home care, pharma & healthcare industries.

Volpak is part of Coesia, a group of innovation-based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy.

Coesia has operating units in 36 countries, a turnover of 2,015 million euros in 2022 and over 8,000 employees.

About the RoleThe objective of this position is to support the follow-up of quality issues and respond to customer needs by managing spare parts orders and making technical preparations for technicians' trips.


Main responsibilities :
Collect orders for spare parts and integrate installation dates in the planning.

Supporting Customer Care Support in the follow-up of quality issues, follow-up of warranty orders and sharing information with the spare parts department.

Technical preparation of the trips, carrying out the Spare Parts Manual and sharing the information with the field technician.
Follow-up of reports to coordinate with the Customer Care Supervisor and the Helpdesk Technicians to respond to customer needs.
What You Need to Be Successful Vocational Training in Mechatronics.
Electrical knowledge.2-4 years of experience in similar position or experience in sales support (preferable Industrial Sector).

Knowledge of Office tools :
MS Excel, MS Word. Our Offer Permanent contract.
Full time.
Insurance Healthcare, partly supported by Volpak.
Life Healthcare.
Professional development opportunities.#J-18808-Ljbffr

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