Product Support Manager

hace 1 semana

Barcelona, Barcelona, España Oracle A tiempo completo
Product Support Manager-230003RS

Applicants are required to read, write, and speak the following languages: English

Preferred Qualifications
Are you a people person who enjoys directing the day to day operations? If you have experience leading teams, this is an incredible opportunity to excel in an exciting, fast-paced arena

  • At Oracle Health, we put humans at the heart of every conversation. Our mission is to create a humancentric healthcare experience powered by unified global data.


From patients to providers, payers, and the global population, our objectives are to improve health, reduce costs, and enhance the healthcare experience.

We offer the most secure and reliable healthcare solutions, which connect clinical, operational, and financial data to improve care and advance decision-making around health and well-being.


  • As a global leader we're looking for a Production Support Manager to drive success as part of our International Support team. Join us and create the future.

What you will do

  • Ensure all phases of support are properly tracked
  • Prioritize and schedule work resources
  • Meet quality standards, promote client satisfaction, and adhere to SLAs
  • Act as an escalation point
  • Lead, direct and review the team's work to achieve operational or functional targets or objectives with measurable
  • Travel up to 20%
  • Participate in oncall rotation as needed
  • Willing to work from the Barcelona office 3 days per week

Required Experience

  • A Bachelor's degree in IT, Healthcare or related field or equivalent relevant work experience
  • At least 5 years of software implementation or support work experience
  • At least 3 years Healthcare IT work experience
  • At least 1 year of people or matrix management experience and customer service work experience
  • Fluent English skills
  • Desired language skills: Spanish/Swedish/Portuguese/French/German

What we will offer you

  • A competitive salary with exciting benefits
  • Learning and development opportunities to advance your career
  • An Employee Assistance Program to support your mental health
  • Flexible and hybrid working so you can do your best work
  • Employee resource groups that champion our diverse communities
  • Benefits such as life insurance and meal vouchers
  • An inclusive culture that celebrates what makes you unique
  • Visa sponsorship and relocation assistance is not available for this position
  • At Oracle, we don't just respect differences—we celebrate them. We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds, perspectives, and abilities. That's why we're committed to creating a workplace where all kinds of people can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before._

Detailed Description and Job Requirements


As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.

This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.

A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.


As a first-level manager who has performed technical or professional duties in a support environment, a significant component of your duties will entail gaining knowledge of policies affecting staff and in development of effective management skills.

You will interact frequently with customers and other managers. Bottom line, you will establish and communicate departmental objectives and implement plans to assure attainment of goals. Your team is likely to be comprised primarily of technical or other professionals.

Leads a specialized area which may have diverse functional elements. Frequently interacts with supervisors and/or functional peer group managers. May interact with senior management. BS (or technical equivalent).

In addition, 5 or more years of technical or professional experience in addition to one or more years of experience in a management or other leadership role (preferably in a support environment).


Job:
Support

Location:
ES-ES,Spain-Barcelona

Job Type:
Regular Employee Hire

Organization:
Oracle

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