Guest Support Specialist

hace 2 semanas

Madrid, Madrid, España Bob W Uk A tiempo completo

Being a part of Bob's team means being hospitable not only to our guests but also to our colleagues, service partners, neighbours, and the planet (which is why we've become the first international climate-neutral hospitality provider).

We're open to new ideas, are honest about our shortcomings, and take full ownership of our actions, good and bad.

We grow by supporting each other, and overgrown egos and corporate politics have no place here. Our Guest Success team is providing a 5-star guest experience in the markets Bob W is operating in.

We are looking for someone who is fluent in both English and at least one of the following languages: German, Italian or Spanish.

So, if you have a burning desire to deliver outstanding service, we want you to be our next Guest Support Specialist This is a hybrid/remote role within Spain.

About Bob W Bob W is a fast-growing aparthotel brand providing an authentic 5-star experience to every single guest at scale while leading the world's transition to sustainable hospitality.

Bob's apartments cater to the 21st-century traveler who wants it all: the consistent quality of a hotel and the authentic flair of a short-stay rental.

We combine the best of both worlds in our climate-neutral apartments across Europe's coolest neighborhoods.

As we expand fuelled by venture capital and investment from top-tier real estate equity firms, we are building the technology to give every guest a local, five-star experience at scale.

So, are you ready to join the journey?

In this role, you will:
Work on shifts (including evenings and weekends)to support the Guest Success team in their daily activities. Create loyal guests and gather valuable feedback. Contribute to product improvements. Share ideas to enhance the quality of the Bob W service. Respond to guest reviews using various OTA channels. Assist guests and resolve their issues through phone, emails, and chat. Collaborate closely with local Operations Specialists to ensure efficient day-to-day processes. Work closely with other teams to deliver an exceptional guest experience. Embrace the mantra "When in doubt, do better for the guest".

Our 5-star candidate: Has top-notch oral and written communication skills in English and at least one of the following languages: German, Italian or Spanish.

Any extra language is a plus.

Is obsessed with amazing guest service and has a natural desire to always go beyond and above to exceed customers' expectations and make each stay memorable.

Is goal-oriented and is a pro in conflict management (or wants to become one). Is tech-savvy and ready to acquire new information/software skills quickly. Is ready to work in the evening shifts and on weekends. Work is schedule-based to offer our customers 24/7 support.
You get extra points for: Having experience working with OTAs Previous experience in Hospitality and/or Customer Service.

What we offer:
Flexibility in working during shifts around the clock, includingnight shifts and weekends.

The opportunity to re-invent the world's largest industry by shaping a young and dynamic tech company with huge growth ambitions.

Employee stock option plan. Unlimited holidays. Oliva mental well-being platform access. Free nights and discountsat any Bob W location. Development and growth opportunities, including personal learning and development budget. Sports compensation (subject to location). Voluntary health insurance (subject to location). Smart and highly motivated team. A multicultural, diverse, and highly rewarding work environment.

Please note:
If you receive an offer from Bob W, your training will take place in Spain, Madrid. If necessary, we will cover your travel and accommodation expenses within Spain. The comprehensive training program spans up to one month. During this period, you will have the opportunity to stay in one of our Bob W locations and experience awesomeness to the max

Job Level:
IC1

Learn more about our career development framework here.
Please note that this position will be closed as soon as a sufficient number of qualified candidates are identified. We encourage interested applicants to submit their applications promptly.
We are an equal opportunity employer and value diversity at our company.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#J-18808-Ljbffr

  • Guest Support Specialist

    hace 2 semanas

    Madrid, Madrid, España Bob W A tiempo completo

    Being a part of Bob's team means being hospitable not only to our guests but also to our colleagues, service partners, neighbours, and the planet (which is why we've become the first international climate-neutral hospitality provider). We're open to new ideas, are honest about our shortcomings, and take full ownership of our actions, good and bad. We grow by...

  • Operational Support Specialist

    hace 2 semanas

    Madrid, Madrid, España Adyen A tiempo completo

    We are looking to hire an influential Operational Support Specialist to join our incredible team at Adyen in Madrid.Growing your career as a Full Time Operational Support Specialist is an outstanding opportunity to develop exceptional skills.If you are strong in presentation, leadership and have the right attitude for the job, then apply for the position of...

  • Information Technology Support Specialist

    hace 1 mes

    Madrid, Madrid, España Sharp Brains A tiempo completo

    Company DescriptionSharp Brains is a premier IT Services & Solutions Provider based in the UK, dedicated to meeting businesses' unique needs with tailor-made solutions. We offer comprehensive end-to-end IT solutions, including consultation and implementation, to streamline business operations. Our global support teams provide on-demand and managed technical...

  • Information Technology Support Specialist

    hace 4 semanas

    Madrid, Madrid, España Sharp Brains A tiempo completo

    Company DescriptionSharp Brains is a premier IT Services & Solutions Provider based in the UK, dedicated to meeting businesses' unique needs with tailor-made solutions. We offer comprehensive end-to-end IT solutions, including consultation and implementation, to streamline business operations. Our global support teams provide on-demand and managed technical...

  • Customer Support Specialist

    hace 2 semanas

    Madrid, Madrid, España Yource Group A tiempo completo

    Zoek jij naar een nieuwe uitdaging waar jouw levenservaring, mensenkennis en werkhouding goed van pas komen? Word dan een Customer Support Specialist in Spanje!Yource heeft nieuwe collega's nodig in Spanje om klanten van partners te ondersteunen. Als Customer Support Specialist sta jij klaar voor klanten via telefonie, e-mail of chat. Met jouw ervaring maak...

  • Customer Support Specialist

    hace 1 mes

    Madrid, Madrid, España ADC Recursos Humanos A tiempo completo

    At ADC HR we are looking for a Customer Support Specialist to support the Western European Sales Support Organization. Our client is a leading science and technology company in healthcare, life sciences and electronics. Around 60,000 employees in 66 countries work to further develop cancer and multiple sclerosis treatment, scientific research and production,...

  • Customer Support Specialist

    hace 2 semanas

    Madrid, Madrid, España ADC Recursos Humanos A tiempo completo

    At ADC HR we are looking for a Customer Support Specialist to support the Western European Sales Support Organization. Our client is a leading science and technology company in healthcare, life sciences and electronics. Around 60,000 employees in 66 countries work to further develop cancer and multiple sclerosis treatment, scientific research and production,...

  • Customer Support Specialist

    hace 4 semanas

    Madrid, Madrid, España ADC Recursos Humanos A tiempo completo

    At ADC HR we are looking for a Customer Support Specialist to support the Western European Sales Support Organization. Our client is a leading science and technology company in healthcare, life sciences and electronics. Around 60,000 employees in 66 countries work to further develop cancer and multiple sclerosis treatment, scientific research and production,...

  • Supply Chain Specialist – Sap Support

    hace 2 semanas

    Madrid, Madrid, España Sephora A tiempo completo

    Supply Chain Specialist – SAP Support (TEMPORAL) Supply Chain Specialist – SAP Support (TEMPORAL) EmailSince 1969 we have revolutionized the world of beauty, offering our clients an incredible experience with the best classics, the latest brands and trends, and the beloved indies.More than 40 years later, and as part of LVMH – world's largest luxury...

  • It Service Support Specialist

    hace 2 semanas

    Madrid, Madrid, España Mondia Group A tiempo completo

    We are looking for an energetic IT Service Support Specialist to join our exceptional team at Mondia Group in Madrid.Growing your career as a Full Time IT Service Support Specialist is an exceptional opportunity to develop vital skills.If you are strong in decision-making, presentation and have the right determination for the job, then apply for the position...

  • Customer Support Specialist

    hace 2 semanas

    Madrid, Madrid, España Yource Group A tiempo completo

    .Zoek jij een nieuwe uitdaging waar jouw levenservaring, mensenkennis en werkhouding goed van pas komen? Start dan als Customer Support Specialist in SpanjeYource zoekt nieuwe collega's in Spanje die de klanten van onze partners gaan ondersteunen met goede gesprekken. In de rol van Customer Support Specialist sta jij klaar voor onze klanten via telefonie...

  • Operational Support Specialist

    hace 2 semanas

    Madrid, Madrid, España Adyen A tiempo completo

    This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the...

  • Customer Support Specialist

    hace 4 semanas

    Madrid, Madrid, España bioMerieux SA Career Site - MULTI-LINGUAL A tiempo completo

    A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.Come...

  • Customer Support Specialist

    hace 1 mes

    Madrid, Madrid, España bioMerieux SA Career Site - MULTI-LINGUAL A tiempo completo

    A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.Come...

  • Customer Support Specialist

    hace 2 semanas

    Madrid, Madrid, España Biomérieux Sa A tiempo completo

    To access all opportunities available in the company globally A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160...

  • Guest Relations Manager

    hace 2 semanas

    Madrid, Madrid, España Hotel Indigo Madrid-Gran Vía A tiempo completo

    Our reputation is built on delivering exceptional guest experiences. Is it safe in your hands? We're searching for a Guest Relations Manager capable of delivering a truly personal service to leave our guests satisfied every single time they stay with us.A little taste of your day-to-dayEvery day is different, but you'll mostly be:Serving as the main point of...

  • Guest Relations Manager

    hace 1 mes

    Madrid, Madrid, España Hotel Indigo Madrid-Gran Vía A tiempo completo

    Our reputation is built on delivering exceptional guest experiences. Is it safe in your hands? We're searching for a Guest Relations Manager capable of delivering a truly personal service to leave our guests satisfied every single time they stay with us.A little taste of your day-to-dayEvery day is different, but you'll mostly be:Serving as the main point of...

  • L2 Senior Support Specialist

    hace 2 semanas

    Madrid, Madrid, España Westcon-Comstor A tiempo completo

    L2 Senior Support Specialist (VN12197) Community of Madrid, Spain Apply with Indeed Details about the Client Westcon-Comstor (WestconGroup Inc.) is a global technology distributor with worldwide capabilities in Cloud, Global Deployment and Services, and category-leading Security, Unified Communications and Collaboration, Networking and Data Center...

  • Sales Support Specialist

    hace 4 semanas

    Madrid, Madrid, España ABB A tiempo completo

    Sales Support SpecialistTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on...

  • Sales Support Specialist

    hace 2 meses

    Madrid, Madrid, España ABB A tiempo completo

    Sales Support SpecialistTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on...