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Customer Service Representative In Barcelona
hace 2 semanas
Their growth and solution-oriented services are acknowledged by some of the most progressive brands and leading companies they are currently in business with.
They became one of the biggest international customer experience solution providers with more than multilingual employees in over 50 countries around the world and they are looking for new members to join them on their journey in Barcelona.
TasksYour responsibilities and impact as a customer experience specialist will be: Supporting clients' activities by being the very first point of contact for their customers:Answering incoming queries from customers and ensuring contractual SLA is maintainedIdentifying issues and providing solutionsEnsuring a high level of customer satisfaction– Being a team player and participating in the success of the team and project, e.g.
providing cover for absent colleagues together with the team and attending regular team meetingsRequirementsSkills, qualifications, and interests you need to succeed in this role:A native level of Dutch and an advanced level of EnglishHaving knowledge about IT platforms, equipment, and applications such as Windows/MS OfficeHaving previous experience in sales (up-selling and cross-selling)
Being an attentive listener, comfortable and skillful at communicating with peopleBeing a team player with high social competenceBeing energetic, innovative, and working proactively at a fast paceExcitement about intercultural communication and the expatriate lifestyleLiving in or willing to relocate to Barcelona for an international career and life experienceBenefitsWhat's in it for you? Full-time permanent contract39h/week, Monday to Sunday on rotative shifts (09:00 to 20:00)
Salary: 21.000€ gross annual base salary + up to 2.000€ bonus performance-basedOpportunity to join an international companyAn open-minded and employee-oriented working environmentCareer development opportunitiesIs this project not the best fit for you? Feel free to check our other opportunities for Dutch speakers in Spain or Portugal, or send us your CV to be considered for other projects or future opportunities.
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