IT Support Technician Native French

hace 2 semanas


Madrid, Madrid, España Adecco A tiempo completo
Are you a native or C2 level FRENCH speaker? Are you looking for a diverse atmosphere to work in? If so, then youhave foundthe right position

  • In Adecco, We are looking for a passionate and proactive person, who will give highquality technical support service withintheinternational sector in a multinational company with many opportunities for growth.
This engineering and technology, has around 8,000 associates at 27 locations supporting national and international customersinmore than 40 languages.

  • Key functions:
  • Follow defined work instructions and escalation processes for all possible types of incidents
  • Track all incidents in our internal incident management system
  • Maintain communication with other sites, departments and colleagues which are engaged into the support processes
  • Input for FAQ and knowledge data base
  • Establish good relationships with colleagues and customers in order to achieve a correct flow of information
  • Willingness to work in the office and/or remote according to business needs

Your profile:

  • Education: Technical education in IT systems or experience and advanced knowledge in hardware and software support topics
  • Experience and knowhow: Professional experience in a customer facing position would be an advantage
  • Languages: FRENCH oral and written communication skills level C1 (minimum) required and English oral and writtencommunication skills level B2 (minimum) required.
  • A team player who is 100% service and solutions focused
  • Methodical troubleshooting skills required
  • Working knowledge of SAP would be an advantage
  • Previous experience or affinity with automotive electronics would be an advantage
  • Soft skills required: Customer orientation, professional communication, team player skills, able to work under pressure

What we offer:

  • Contract: Direct permanent direct contract with the Company (30 days of trial period)
  • Working hours: Full time (39h) 9:0018:00 to 10:0019:00.


Working Days: Monday
  • Friday
  • Working model: Hybrid, following the needs of the Service
  • Holidays: 32 paid days of Holidays per natural year (28 calendar days + 4 working days).
  • Office Location: Alcobendas

Requisitos

  • Education: Technical education in IT systems or experience and advanced knowledge in hardware and software support topics
  • Experience and knowhow: Professional experience in a customer facing position would be an advantage
  • Languages: FRENCH oral and written communication skills level C1 (minimum) required and English oral and writtencommunication skills level B2 (minimum) required.
  • A team player who is 100% service and solutions focused
  • Methodical troubleshooting skills required
  • Working knowledge of SAP would be an advantage
  • Previous experience or affinity with automotive electronics would be an advantage
  • Soft skills required: Customer orientation, professional communication, team player skills, able to work under pressure



¿Qué ofrecemos?


  • Contract: Direct permanent direct contract with the Company (30 days of trial period)
  • Working hours: Full time (39h) 9:0018:00 to 10:0019:00.


Working Days: Monday
  • Friday
  • Working model: Hybrid, following the needs of the Service
  • Holidays: 32 paid days of Holidays per natural year (28 calendar days + 4 working days).
  • Office Location: Alcobendas

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