Identity & Access Management Analyst
hace 2 semanas
Identity & Access Management Analyst:
Job ID:
R0312311
Full/Part-Time:Full-time
Regular/Temporary:Regular
Listed:
Location:Barcelona
Position Overview:
Position Description
The Identity and Access Management unit is responsible for provisioning support which includes ticket management, customer service, and knowledge of least privilege methodology with security rights, permissions and groups, experience with Active Directory and Mainframe.
Due to the importance of this position, it is expected that a person supporting IAM has basic troubleshooting skills with networking and computer systems, can multitask, work in a fast-paced environment while providing excellent customer service.
The position is liable for ensuring that customer requests for security access is completed in a timely manner, provides second level technical support to the project team, end users and OIT functional groups.
Position Specific Responsibilities and Accountabilities
Understands Business needs and requirements, keep alive good relation ships and serve to our users.
Manage user access needs aiming for the highest functionality and at the same time maintain close contact and open communication with Business and provides excellent customer service.
Conduct advanced technical support and create standard procedures.
Identify and troubleshoot access system issues.
Incident Management and technical support with direct contact with business, users, IT and IT vendors.
Provides resolution for escalated service tickets and properly track all activity via the applicable tool and it works with Global Teams, Local Teams and Vendors in the event of needed escalation to troubleshoot and solve technical problems
Organize, schedule, and implement upgrades and maintenance without deterring others from completing their work.
Provides technical support and training to Business and users.
Engages users to determine their potential future business requirements.
Provides positive customer experience with each customer interaction
Performs other duties as requested.
People Management
Experience
Familiarity with security tools and best practices
Education/ Qualifications
Proven ability to manage multiple projects/activities in a dynamic fast pace environment.
The ability to deal with complex problems and issues and then be able to propose intelligent practical solutions
The ability to manage small groups, lead projects and coordinate multiple tasks under time and resource constraints
The ability to prioritize workloads effectively to meet changing business needs
Ability to project a professional image to both outsourced and potential clients
Must be able to work with staff in geographically diverse locations.
Good Teaching and Training skills.
Overtime and weekend work occasionally required.
Certification as IT Technician
Bilingual (English/Spanish)
Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation.
We build talented and diverse teams to drive business results and encourage our people to develop to their full potential.
Talk to us about flexible work arrangements and other initiatives we offer.
Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.
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