Customer Care German Market

hace 2 semanas

Barcelona, Barcelona, España ESL Education A tiempo completo
Company Description

ESL Languages is the leading European study abroad agency. We have been organising language courses abroad throughout the world since 1996. Our presence is international, with more than 35 sales offices across Europe.


Beyond linguistic, cultural and geographical borders, more than 25 thousand students every year make the choice to book with ESL and make their goal of learning a language and discovering the world a reality.

ESL received many industry accolades over the years.

We entered into the eternal Hall of Fame as Best European Study Abroad Agency in Europe in 2016 after winning 5 times in 6 consecutive years.

This prestigious ST award is based on the votes of thousands of language schools around the world and rewards the quality counseling and high service provided by all of the ESL staff.


In 2019, ESL became part of the Kaplan Languages Group, one of the largest global chains of English language schools.

ESL continues to work an independent agency within the KLG group.

Job Description:


We are currently looking for a
Customer Care officer for our German & Austrian markets to complete our Customer Care team, based in Barcelona.


Job overview


The main function is to organise languages courses abroad from the offer made by the sales offices to the return back home after the stay.


Main tasks and responsibilities**:

  • Processing enrolments using our internal CRM system
  • Managing customers' files
  • Assisting customers before, during and after their stay
  • Invoicing bookings and ensuring receipt of payments from customers
  • Collecting invoices from Partner schools and validating payments
  • Dealing any special requests and complaints
  • Providing personalized advice to each customer, including detailed information regarding every step of the language course, meeting the assigned deadline for each step
  • Keeping up with local and international news to be informed of any events happening in major touristic zones
  • Knowing the products and services offered by ESL perfectly
  • Being flexible depending on the period, deadlines, workload and support in other Customer care markets and ESL departments
  • Being available for the department, the Customer Care manager(s) and other employees
  • Assisting the manager in training
  • Assisting the department in reaching its objectives
  • Assisting with any special projects or various administrative tasks as assigned
  • Organising and planning your own work
  • Communicating effectively:
  • With members of the Customer Care department
  • With Sales offices
  • With Partner schools in English
  • With clients in their mother tongue (and second language if knowledge is good enough)
  • Handling customers' end of stay feedbacks and reviews
  • Gathering testimonials
  • Being able to redirect, up sell, cross sell to avoid changes and cancellations

Qualifications:

Your professional skills

  • Experience of language studies abroad is a plus
  • You are able to work in an autonomous and organised manner, with a high sense of responsibility
  • Your mother tongue is German or at you have at least a C1 level and you have a very good command of
    English (C1):
  • You possess a good knowledge of geography

_ _Your personal skills**- You have great communication skills

  • As a committed team player, you are flexible and have great listening abilities
  • You have experience and a taste for travelling
Additional Information

What We Offer You:

  • The opportunity to develop your skills in an international environment, in the exciting field of language travel
  • A young and dynamic work atmosphere
  • An environment where corporate ethics and sustainable development matter
  • Competitive salary
  • Place of work: Barcelona
  • Start date: asap
  • Type of contract: permanent
  • Activity rate: Full time

  • Customer Care German Speaker

    hace 2 semanas

    Barcelona, Barcelona, España Esl Education A tiempo completo

    Job summaryESL Languages is the leading European study abroad agency.Looking for a Customer Care officer for German & Austrian markets.Based in Barcelona.Job seniority: entry levelResponsibilities Processing enrolments using our internal CRM system Managing customers' files Assisting customers before, during, and after their stay Invoicing bookings and...

  • Customer Care

    hace 2 semanas

    Barcelona, Barcelona, España MYTHERESA A tiempo completo

    To support our Customer Care team we are searching for a Customer Care & Fashion Advisor - German (f/m/d) (Munich or Barcelona) to be based in one of our offices in Munich or Barcelona.WHAT YOU WILL DOAdvisory and support services for our international premium clients concerning the order process Answering customer requests (phone calls and e-mails)...

  • Customer Care

    hace 4 semanas

    Barcelona, Barcelona, España MYTHERESA A tiempo completo

    To support our Customer Care team we are searching for a Customer Care & Fashion Advisor - German (f/m/d) (Munich or Barcelona) to be based in one of our offices in Munich or Barcelona.WHAT YOU WILL DOAdvisory and support services for our international premium clients concerning the order process Answering customer requests (phone calls and e-mails)...

  • Customer Care

    hace 2 semanas

    Barcelona, Barcelona, España Mytheresa A tiempo completo

    Customer Care & Fashion Advisor – German (f/m/d) (Munich or Barcelona) To support our Customer Care team we are searching for a Customer Care & Fashion Advisor – German (f/m/d) (Munich or Barcelona) to be based in one of our offices in Munich or Barcelona. WHAT YOU WILL DO Advisory and support services for our international premium clients...

  • Customer Care German Speaker

    hace 2 semanas

    Barcelona, Barcelona, España ESL Education A tiempo completo

    Company DescriptionESL Languages is the leading European study abroad agency. We have been organising language courses abroad throughout the world since 1996. Our presence is international, with more than 35 sales offices across Europe.Beyond linguistic, cultural and geographical borders, more than 25 thousand students every year make the choice to book with...

  • German Customer Care and Sales Specialist

    hace 2 horas

    Barcelona, Barcelona, España Triangle Solutions RRHH A tiempo completo

    At Triangle Solutions we select for an important call center located in Barcelona GERMAN CUSTOMER CARE AND SALES SPECIALIST.Responsibilities:Be responsible to conduct competent advice and sales discussions with pre-qualified customer leadsYou will receive the lead from the marketing team.You will be responsible for the pre-sales processes and give a positive...

  • Customer Service German Market for Air France

    hace 2 semanas

    Barcelona, Barcelona, España ADM Value A tiempo completo

    TareasWe are looking for the best GERMAN CUSTOMER CARE AGENT to join the ADM Value Barcelona team.We are a leading multinational company with over 20 years experience in the customer management sector through Contact Centre operations. We have 16 call centres in France, Spain, Morocco, Madagascar, Senegal and Mauritius.From your position, you will help us to...

  • Customer Service German Market

    hace 2 semanas

    Barcelona, Barcelona, España ADM Value A tiempo completo

    Our customer is a leading aviation loyalty program committed to providing exceptional travel experiences. As part of our growing team in Barcelona, we are seeking a dedicated Customer Service Representative to support our German-speaking members.TasksResponsibilities:Assist customers in navigating our program, resolving issues, and answering...

  • Customer Care Specialist

    hace 2 semanas

    Barcelona, Barcelona, España Zerog - Ai In Aviation A tiempo completo

    Customer Care Specialist German Speaker Poland / Spain Customer Care / Full Time / Remote Which location are you applying for? LinkedIn profile Loading Your full LinkedIn profile will be shared. Learn more Let the employer know what pronouns you use so that they can address you correctly. Current company Links LinkedIn URL Are you legally authorized to work...

  • Customer Care Success with German

    hace 2 semanas

    Barcelona, Barcelona, España Teleperformance Spain A tiempo completo

    Teleperformance Spain is looking for a group of highly-skilled professionals to join as Customer Care Success & Retention Representatives.Responsibilities Customer support related to automotive products & services (car parts ,maintenance plans, guarantees, etc.) through multiple channels to subscribers interested. Identify customer needs and expectations and...

  • Customer Care Specialist

    hace 5 días

    Barcelona, Barcelona, España MYTHERESA A tiempo completo

    To support our Customer Care team we are searching for a Customer Care Specialist - German (f/m/d) (Munich) to be based in our Munich office.WHAT YOU WILL DOBuild lasting customer relationships and foster brand loyalty through warm welcomes and personalized service. Respond efficiently, accurately, and promptly to customer requests (phone calls and e-mails)....

  • Customer Care with German

    hace 2 semanas

    Barcelona, Barcelona, España Talent Search People A tiempo completo

    Perfiles Atención al Cliente y Soporte TécnicoDe duración indefinidaBarcelona, SpainCompletaCompetitive salary Incorporación inmediata¿Dónde trabajarás?:Our client is a Swiss Company specialized in the sector of Language and Education.¿Qué harás?: We are looking for creative, selfdriven, dynamic and experienced people with high communicative...

  • Customer Care Agent W/ Native Level of German

    hace 2 semanas

    Barcelona, Barcelona, España Babel Profiles S.L A tiempo completo

    Are you passionate about helping others? Do you like to work in an international and innovative environment? And are you interested in skincare and -products? Then we are looking for youOur client is an international company and a leader specializing in solutions to skin conditions and sun protection. They are looking for new talent to join their German...

  • Customer Care Representative

    hace 2 semanas

    Barcelona, Barcelona, España David Kennedy Recruitment A tiempo completo

    David Kennedy Recruitment is working with a leading multinational technology BPO business which is looking to recruit a German-speaking Customer Support Representative in BarcelonaPosition:Customer Support RepresentativeLocation: Barcelona, SpainEmployment type: Full-timeDUTIES AND RESPONSIBILITIES:Handle incoming B2C user requests via telephone/emailLog...

  • Customer Care Agent

    hace 2 semanas

    Barcelona, Barcelona, España Jameda A tiempo completo

    Company DescriptionBecome part of our Customer Care Heroes and save the day for our customers by creating extraordinary experiencesjameda is Germany's market leader and largest doctor-patient platform. Our employees benefit from the growth through competitive salaries.As part of the DocPlanner Group (Doctoralia in Spain), the leading global unicorn...

  • Senior Manager Customer Care

    hace 2 semanas

    Barcelona, Barcelona, España European Recruitment A tiempo completo

    Senior Manager Customer Care Barcelona Barcelona, Catalunya, ES Senior Manager - Customer Care - AeroTech - Aviation Industry - Madrid Job Summary: Lead and manage the EMEA Field Service, Spare Parts, and Rebuild departments to provide top-tier product support and drive revenue growth. Assist customers with service and parts needs for the equipment....

  • German Customer Care Agent

    hace 2 semanas

    Barcelona, Barcelona, España Tdcx A tiempo completo

    #BeMore Suchen Sie nach einer lohnenden Karriere, die Sie mehr tun und mehr erreichen lässt? Entfalten Sie Ihr volles Potenzial bei der Arbeit mit TDCX, einem preisgekrönten und schnell wachsenden BPO-Unternehmen. Sind Sie ein kundenorientierter Mensch, der leidenschaftlich daran interessiert ist, ein großartiges Markenerlebnis zu schaffen und zu...

  • German Customer Care Agent

    hace 2 semanas

    Barcelona, Barcelona, España TDCX A tiempo completo

    : #BeMore Suchen Sie nach einer lohnenden Karriere, die Sie mehr tun und mehr erreichen lässt? Entfalten Sie Ihr volles Potenzial bei der Arbeit mit TDCX, einem preisgekrönten und schnell wachsenden BPO-Unternehmen. Sind Sie ein kundenorientierter Mensch, der leidenschaftlich daran interessiert ist, ein großartiges Markenerlebnis zu schaffen und zu...

  • Customer Care German Speaking

    hace 2 semanas

    Barcelona, Barcelona, España Pierce AB A tiempo completo

    Pierce is one of Europe's most successful online retailers. We are currently looking for a Customer Care agent in Barcelona, Spain, where we have opened a brand new Support office near Sagrada Familia. The team there will provide great support for most of our European markets and we expect it to continue to keep expanding.Customer Care agents will have the...

  • German Customer Care Agent

    hace 2 semanas

    Barcelona, Barcelona, España TDCX A tiempo completo

    #BeMoreSuchen Sie nach einer lohnenden Karriere, die Sie mehr tun und mehr erreichen lässt? Entfalten Sie Ihr volles Potenzial bei der Arbeit mit TDCX, einem preisgekrönten und schnell wachsenden BPO-Unternehmen.Sind Sie ein kundenorientierter Mensch, der leidenschaftlich daran interessiert ist, ein großartiges Markenerlebnis zu schaffen und zu verstehen,...