Customer Services Representative

hace 2 semanas

Martorell, Barcelona, España Greif A tiempo completo

Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome.


Job Requisition #:
027872 Customer Services Representative (Open)

Job Description:

Key Responsibilities

  • Manage the demands of the commercial department in order to define the order of production according to the delivery schedules that have been defined.
  • Performs other duties as assigned, such as collaborating with production planning and logistics teams regarding order changes and reports to the Commercial Director any relevant customer information.
  • Contact's customers to respond to advanced inquiries or to notify them of claim investigation results or any planned adjustments.
  • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
  • Communicates pricing, shipping dates and appropriate order information to customer to ensure order fulfillment and satisfaction.
  • Document the sales process from order reception to invoicing (ERP). Keep a file of such documentation.
  • Collects and enters orders for new or additional products or services and for new products is responsible for sourcing and coordinating the availability of the necessary paints and inks.
  • Supports inside and outside sales.
  • Updates and maintains files, including data entry.
  • Define the manufacturing sequence in order to minimize the times due to series changes.
  • Participates in planning meetings providing all the necessary information to prioritize production (stock of finished products, stock of raw materials, stock in process).
Education and Experience

  • Professional diploma (Business Administration) and 45 years of experience in Customer Service Administrative position.
Languages

  • Proficient in Spanish
  • High level in English writing and speaking
  • Catalan speaker.
Knowledge and Skills

  • Demonstrated skills in verbal and written communications.
  • Proficient computer skills Microsoft (Excel, etc) /ERP.
  • Good organization.
  • Problem solving and analytical. Good attention to detail.
  • Proactivity.
40

EEO Statement:

  • We offer a competitive salary, excellent benefits and opportunity for growth. Greif, Inc. is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. _EOE/Minority/Female/Disabled/Veteran._ For more information read Greif's Equal Opportunity Policy._

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