Customer Service Associate Bilingual Russian
hace 1 semana
Job Description:
The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people.
Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street Journal, Barron's, MarketWatch, Dow Jones Factiva and Dow Jones Risk & Compliance.
We encourage anyone that wants to join us in our mission to apply.
Customer Service Associate - B2B
Based in:
Barcelona (EMEA)
Reports to:
Customer Service Supervisor
Position Summary:
Key Responsibilities:
- Answer global customer queries concerning content/data, product navigation, billing/account administration, and more.
- Provide professionallevel support to retain Dow Jones customers and increase customer loyalty.
- Strong ability to multitask, prioritize, and enthusiastically resolve customers' concerns while consistently providing superior levels of customer service.
- Ensure all relevant procedures are followed from beginning to resolution.
- Ensure all key performance indicators and service levels are met.
- Actively seek out opportunities for selfimprovement, and participate in new product and procedural training.
- Work with other Dow Jones departments to ensure escalated issues are handled efficiently and correctly.
QUALIFICATIONS:
Required
- Highly proficient in Russian for both written and verbal communication within a corporate environment
- Fluent in English, for both written and verbal communication
- Commitment to customer satisfaction with the ability to build and develop relationships to identify problems, assess needs, and find solutions
- Ability to listen, empathize, and effectively handle challenging customer inquiries in a professional and pleasant manner
- Ability to maintain a positive attitude in an often busy and stressful environment
- Attention to detail and the ability to multitask, prioritize, and meet deadlines
- A positive outlook on change and flexible approach to teambased work environment and structure
- Ability to follow a large set of procedural guidelines and to be independently resourceful when investigating/researching complex customer queries
- Experience in a contact center and/or customer service environment
- Salesforce experience is a plus
- Desire to grow within the company
- College degree desired
- Previous research experience desired
- Fluent in German/French/Spanish/Chinese/Japanese/Italian a plus (in addition to the language applied for)
- Comprehensive Healthcare Plans
- Paid Time Off
- Retirement Plans
- Comprehensive Insurance Plans
- Family Care Benefits
- Subscription Discounts
- Employee Referral Program
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.
Dow Jones, Making Careers Newsworthy
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.
Business Area:
PRINT & ENT SVCS - CUSTOMER SERVICE
Job Category:
Customer Service/Support Group
Union Status:
Non-Union role
Since 1882, Dow Jones has been finding new ways to bring information to the world's top business entities.
Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron's, MarketWatch and Financial News.
This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead.
More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.
Req ID: 35899-
Customer Service Associate
hace 1 semana
Barcelona, Barcelona, España Dow Jones A tiempo completoThe Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people.Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street Journal, Barron's,...
-
Customer Service Associate
hace 1 semana
Barcelona, Barcelona, España Dow Jones A tiempo completoJob Description:The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people.Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street...
-
Customer Service Associate
hace 1 semana
Barcelona, Barcelona, España Dow Jones A tiempo completoCustomer Service Associate - B2B (German) in BARCELONA , Spain Job Description: The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people.Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and...
-
Customer Service Associate
hace 4 semanas
Barcelona, Barcelona, España Dow Jones A tiempo completoJob Description:The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people.Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street...
-
Customer Service Associate
hace 1 mes
Barcelona, Barcelona, España Dow Jones A tiempo completoJob Description:The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people.Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street...
-
Customer Service
hace 1 semana
Barcelona, Barcelona, España Emilio Sánchez Academy A tiempo completoDesired Skills & Experience Minimum bachelor's degree Minimum 1 year experience in customer service Excellent in Spanish, English and Russian. It will be valued French, Chinese and / or German Experience in sales department or in hotel front desk Availability for 40 h./week in rotating turns (morning and afternoon, including weekends). Main Responsibilities ...
-
Customer Service Associate – B2B
hace 1 semana
Barcelona, Barcelona, España Dow Jones A tiempo completoJob Description : The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people. Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street...
-
Bilingual Customer Service Advisor
hace 1 semana
Barcelona, Barcelona, España NewCo Communications A tiempo completoCalling all Customer Service Representatives We're searching for exceptional individuals who can be the friendly voice on the other end of the line, ensuring that our customers receive exceptional care. At our company, we pride ourselves on going beyond the usual to create fantastic service experiences, and we want you to join us in this mission.If you are a...
-
Global Service Associate
hace 1 semana
Barcelona, Barcelona, España HSP Group A tiempo completoJob InformationIndustry Customer ServicePreferred Location Barcelona, US-TampaRemote JobAbout usWe help companies manage their international operations and expand globally.This is a remote position.The role of Global Service Associate ('GSA') forms the backbone of the HSP Group Customer service delivery experience. Acting as the primary contact point for our...
-
Barcelona, Barcelona, España Comdata A tiempo completoKONECTA Group is recruiting new talents with a native or bilingual level in Hebrew to join our multilingual team in CataloniaIn this position, you will be in charge of customer service; reception of calls and emails for one of our clients in the pharmaceutical sector.39 hours per week Monday to Sunday with a minimum of two weekends off per month.Permanent...
-
Customer Service Representative-russian with
hace 1 semana
Barcelona, Barcelona, España CPM International A tiempo completoOur ClientWe Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.We ́re Curious: Proactive approach to problem-solving and a "can do" attitude.We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel...
-
Customer Service Representative-Russian With Ukranian
hace 1 semana
Barcelona, Barcelona, España Cpm International A tiempo completoOur Client Home to the most loved and trusted hygiene health and nutrition brands that people love worldwide and have trusted for generations. As well as this they are wellknown for their relentless pursuit to protect heal and nurture in the relentless pursuit of a cleaner healthier world. As a Customer Support Agent you will handle customer queries over...
-
Customer Service Associate
hace 1 semana
Barcelona, Barcelona, España Smeetz A tiempo completoOur Offer At Smeetz, we are dedicated to revolutionizing the way visitor attractions manage their sales and optimize their revenue. As a unified commerce Software-as-a-Service (SaaS) platform powered by AI, we provide attractions such as theme parks, museums, and theaters with an all-in-one solution to effectively manage, market, and price their products.We...
-
Customer Service Associate
hace 1 semana
Barcelona, Barcelona, España Smeetz A tiempo completoOur Offer At Smeetz, we are dedicated to revolutionizing the way visitor attractions manage their sales and optimize their revenue. As a unified commerce Software-as-a-Service (SaaS) platform powered by AI, we provide attractions such as theme parks, museums, and theaters with an all-in-one solution to effectively manage, market, and price their products.We...
-
Customer Service Director
hace 1 semana
Barcelona, Barcelona, España SHERMIND PARTNERS A tiempo completoDIRECTOR OF CUSTOMER SERVICEABOUT THE ROLE:WHO YOU ARE:Bilingual - English and Spanish.Bachelor's degree in Business Administration, Communications, or Marketing with at least 7 -10 years of experience or a Master's degree with 5 or more years of experience. Trained in systems / operations like Six Sigma or similar. Proficient with Microsoft Office Suite and...
-
Customer Support Associate
hace 1 semana
Barcelona, Barcelona, España David Kennedy Recruitment A tiempo completoDavid Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Danish speaking Customer Support Associate for their Barcelona office.Position: Customer Support AssociateLocation: Barcelona, SpainEmployment type: Full-timeRemuneration: Base salary.DUTIES AND RESPONSIBILITIES: Log call details onto call management...
-
Customer Service Representative
hace 1 semana
Barcelona, Barcelona, España Webhelp A tiempo completoCustomer Service/SupportLocation Barcelona, SpainLanguage Kazakh***Description:In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully renovated facility in Barcelona and provides service support and resolution of routine problems regarding client's products and/or...
-
Customer Service Sales Representative
hace 1 semana
Barcelona, Barcelona, España Webhelp Spain A tiempo completoJob summarySpanish-speaking Customer Service Sales Representative (On-site)Join Concentrix + Webhelp for a memorable experienceWork with energetic people and innovative technologiesJob seniority: entry levelResponsibilities Take incoming customer and boutique/shop calls and resolve demands Log call details and provide response and resolution within SLA...
-
Customer service Ducth and English
hace 1 semana
Barcelona, Barcelona, España Page Personnel A tiempo completoDo you speak Dutch at an advanced level?Are you passionate about customer service roles?Exciting opportunity with a leading automotive company.The main responsibilities include:Handling incoming communications such as phone calls, emails, and letters from customersProviding customers with information about products and addressing inquiriesAssisting customers...
-
Multilingual Customer Service Representative
hace 1 semana
Barcelona, Barcelona, España W. L. Gore & Associates A tiempo completoAbout the Role: We are looking for a Customer Service Representative (f/m/d) to join our Medical Products Team in Barcelona. The perfect candidate (f/m/d) should love to deliver functionally excellent customer service in different languages. Responsibilities: Responsibility for the entire order fulfilment process – receiving and processing orders...
