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Workforce Management Specialist Iberia
hace 1 semana
Country: Spain
Province: Madrid, Community of Madrid
Category: Retail Sales
Contract Type: Permanent
Working Hours: Full-time
Description of the RoleWorkforce Management Specialist
Madrid, Spain As a crucial part of the Retail Excellence team, this position will have a significant impact on monitoring and enhancing retail workforce operations across Pandora's Retail locations in IBERIA (Spain & Portugal). The main responsibilities include efficient management of the workforce management system, working closely with local retail teams to optimize resource allocation, boost store productivity, and improve customer and employee satisfaction. The role also involves collaborating with Sales, Finance, and HR on payroll and financial planning, as well as being an expert in our Workforce management system Plandora (Ceridian Workforce).Workforce Management (WFM) System Expertise - System Oriented
- Act as a key user of the WFM system, ensuring timely and accurate input of information for new stores.
- Supervise day-to-day management of the workforce management system to forecast labor requirements, schedule efficiently, and make real-time adjustments based on market dynamics.
- Coordinate with operations team for upcoming new stores, acquisitions, or closures.
- Manage change requests related to the workforce management system in collaboration with stakeholders.
- Provide guidance and training to super users on best practices for workforce management tools and systems.
Payroll and Financial Accountability - Analysis Oriented
- Collaborate with finance and Sales team to establish fair monthly budgets for stores.
- Analyze forecasts to ensure alignment with sales plans and operational needs.
- Ensure appropriate hours and payroll allocation for effective scheduling.
- Conduct continuous analysis with retail teams to identify trends and opportunities for improvement.
- Ensure compliance with employment laws and company policies.
More about You
- Proven experience in workforce management, preferably in retail.
- Excellent communication and collaboration skills.
- Strong analytical skills for data-driven decision-making.
- Proficiency in Ceridian Workforce or similar software.
- Organizational and time management abilities.
- Problem-solving and decision-making skills.
- Knowledge of employment laws in Spain & Portugal.
- Retail industry experience.
- Ability to thrive in a dynamic environment.
- Fluency in Spanish & English.
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