Workforce Management

hace 1 semana


Madrid, Madrid, España Marktel S.A. A tiempo completo

¿QUÉ BUSCAMOS?

En Marktel buscamos profesionales comprometidos/as en el desempeño de los proyectos, que tengan iniciativa y capacidad para resolver situaciones y posibles dificultades, que sean versátiles y que poseanhabilidades para trabajar en equipo.

Actualmente necesitamos incorporar de manera ESTABLE una persona responsable del área de Planificación.

FUNCIONES:

  • Gestión de recursos, planificación de horarios, dimensionamiento de servicios, concesión de vacaciones (aplicando criterios de convenio).
  • Control horario. Fichaje de la jornada laboral y gestión de bajas laborales y permisos.
  • Analítica. Análisis de la explotación de las cuentas, generación de estadísticas y seguimientos de KPI's.
  • Seguimiento de contratos. Seguimiento de las condiciones de facturación de los contratos con clientes en el cumplimiento de los KPIS, así como aplicación de Bonus/Malus.

Estudios mínimos:

Grado
Experiência mínima:

Al menos 3 añosImprescindible residir en Provincia Puesto Vacante
Requisitos mínimos:
  • Altos conocimientos en Excel, Power BI, herramientas de Workforce...
  • Deseable experiência en Contact Center


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