Passenger Charter Broker

hace 7 días

Madrid, Madrid, España Chapman Freeborn Airchartering Ltd A tiempo completo

Are you ready to charter your own career?

The runway to success in global aviation begins here


Are you looking for an opportunity to work for a global brand where you can use your skills, be part of a diverse team and grow with a dynamic company? We are looking for a Passenger Charter Broker to join our team in Spain.


Purpose of the Role

  • To manage all aspects of a flight from initial request to searching market, putting offers together, negotiating in buying and selling process, then following up with client and carrying through to booking and flight setup.
  • To maximise business opportunities by offering tailored solutions to meet client requirements within budgetary and operational restrictions whilst making a suitable profit for the company.
  • To generate and manage a portfolio of clients and actively develop new business through initiative including following up on new leads, client recommendations and networking opportunities.

Key Job Responsibilities

Flight Quoting

  • Communicate effectively with aircraft providers for offers.
  • Use established inhouse systems and formats to log and generate quotes
  • Negotiate with aircraft providers when necessary to procure the best value for clients.
  • Evaluate a suitable commission schedule.
  • Ensure timely offers with detailed and accurate information is provided for clients.
  • Follow up regularly and work towards confirmation.

Flight Booking

  • Ensure all contracts, insurance and regulatory matters are accurate, legally compliant and that company requirements are met.
  • Verify supplier contract in detail and ensure all terms comply with CF charter agreement.
  • Issue flight brief with all flightrelated information.
  • Communicate with suppliers atall timesto ensure clients requirements are met.
  • Use established inhouse systems and formats to log and generate operational documentation

Client Relationship Management

  • Liaise with clients to identify requirements and source suitable, competitive aircraft charter solutions
  • Maintain and develop relationships with both key clients and new business leads to maximise business opportunities and increase client loyalty in an industry where client retention is never guaranteed
  • Manage all operational aspects of charters from the first enquiry to the completion of the trip
  • Ensure client is always kept informed of any development linked to specific bookings
  • Use established inhouse systems to document client relationship management
  • Building up strong relationships when making cold calls to new clients

Invoicing

  • Verify supplier invoices
  • Communicate with accounts to issue an invoice to clients and ensure accuracy
  • Follow payment schedule and ensure payments are made/received
  • Ensure all financial information is accurately and thoroughly recorded in in house systems

Business Development

  • Use initiative to identify new potential areas for business development.
  • Develop new business through initiative, follow up on new leads, client recommendations and proactive networking.
  • Provide support for sales activity for new business development.
  • Cold calling prospective clients to help build on our successful portfolio of existing clients.
  • Work to generate referral business from existing clients and contacts

Information Management

  • Ensure all client and supplier data is kept up to date and is managed in a discreet and legal compliant manner.
  • Keep up to date on latest operational capabilities of aircraft, airports and handlers.
  • Keep up to date on latest aircraft availability and airport and control authority procedures.

Correlation with

  • To work in correlation with VIP and Passenger brokers across the group (where applicable)
  • To work in conjunction with the yearly strategies laid out by the Board of Directors, Senior Management and Management Teams

Marketing

  • In coordination with, and under the guidance of, the Group Marketing Department, to undertake UAE specific marketing initiatives to ensure the growth and professional representation of the organizations brand.
  • Ensure that all marketing material is in line with Group Marketing procedures

Group policies and procedures (Business Intelligence, Compliance, Finance, HR, IT, Legal)**- To undertake all activities in accordance with applicable group policies and procedures so as to ensure that the interests of the Group and individual corporate entities are protected at all times.

  • At all times to ensure that legal and commercial risks (to the extent relevant to the post holder role) are identified and minimized through effective communication with applicable stakeholders as well as relevant support functional departments and, when necessary Board of Directors.

Other

  • To carry out any other duties within the competence of the role holder, as requested (including additional working hours as and when required).
  • To travel when required in line with business needs.
  • Be aware of and co

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