Underwriting Assistant

Underwriting Assistant

Madrid, Spain

Within the AXA Group, AXA XL is the P&C and Specialty Risk division, specialized in managing complex industrial risks. We offer insurance coverage and services for medium-sized companies and multinationals, operating in over 200 countries. Our team gathers the best talents to offer our customers an excellent service for each of our business lines: Property, Casualty, Financial Lines and Specialty.

Within the Operations department of AXA XL Iberia, you will join the Middle Office team that aims to provide a high-quality service for our clients, creating and activating insurance coverage on complex risks. You will deal with brokers and clients of large companies, within an international dimension with the aim of solving contractual situations and every need of our customers at national and international level. You will have the opportunity to relate to all insurance departments from Underwriting, Finance and Claims, also communicating with our colleagues in other countries to activate insurance programs abroad.

Role holder provides support to Underwriting and ensures that the administrative processes for the end-to-end policy life cycle are run efficiently and at a high quality to serve internal and external. In addition,depending on the seniority, you would take responsibility for more complex accounts as well as having in-depth knowledge of at least one line of business and can support UW in pre- and post-bind processes.

DISCOVERyour opportunity

The Underwriting Assistant role is responsible for:

- Contracts handling (master policies, international programs outgoing and incoming) in an efficient and correct way for new and established businesses (sending, receiving, controlling)

• by checking the conditions of acceptance of the customer’s request, interacting with the customer if necessary, by using various available data sources to make the right decision and give the right advice to the broker / client
• by following up until contract signing or refusal
• by developing draft contracts / amendments that fit with customer needs
• by modifying coverage concepts if desired by the client / broker
• by preparing contracts which are beyond his / her authority and discuss them with his team leader
• by monitoring, planning and issuing contractual documents (policies, endorsement and certificates)

- Supporting the Credit Control team in the cash allocation for accounts and the monitoring of outstanding unpaid premiums.

- Data Management:

• preparing and sending weekly reports
• preparing premium flows
• preparing and sending local policies instructions
• controlling Gross and Net portfolio
• controlling data quality

- Acts as a reference point to help troubleshoot issues, provide processing / system expertise. This will basically include issues with global programs, liaise with international offices and network partner to assist in the whole program completion. Additionally, supporting the middle office team in technical issues with key systems.

- Develop expert level knowledge with regards to our internal tool for the implementation of Global Programs. Also, for processes, and keeping abreast of new guidelines published for policy administration and the management of Global Programs.

You will report to the Underwriting Assistant Team Leader.

SHARE your talent

We’re looking for someone who has these abilities and skills:

• Bachelor´s degree desirable
• Fluent English and Spanish
• Few years of experience in similar functions and responsibilities
• Demonstrated experience with Word, Excel, PowerPoint, and Outlook
• Live and feel Customer focus, ONE AXA Spirit, Courageous, and Integrity in the way of doing business and working with all colleagues/stakeholders
• Able to build and manage internal relationships and communication, good negotiation skills
• Excellent problem-solving, analytical, and decision-making skills combined with a robust work ethic.
• Proactive attitude facing challenges
• Effective organizational skills, ability to prioritize and multi-task
• Ability to respond to a changing environment with flexibility and innovation.
• Ability to develop and maintain relationships with internal clients, vendors, and brokers as well as across the AXA XL and AXA Group enterprise.
• Excellent time management skills; ability to successfully multitask.

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it. 

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

Inclusion & Diversity

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. 

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
• Robust support for Flexible Working Arrangements
• Enhanced family friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.

Sustainability 

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. 

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see axaxl.com/sustainability