Customer Service Sales Representative

hace 1 semana


Barcelona, Barcelona, España Webhelp A tiempo completo

Location

  • Barcelona, Spain
    Language
  • Italian***
    Description:Are you interested in working for a worldrenowned fashion brand?

Our company
Our clients belong to the top 500 business companies in the sectors IT, telecommunications, e-commerce, automotive, and financial services. We are a multicultural company collaborating with employees from over 100 different nationalities. We offer a great work environment, modern offices, a dynamic and young approach, with true career opportunities.

Your role:

  • Escalate potential service issues. To follow all the processes and procedures of the project.
  • Ensure contractual SLA is maintained.
  • Provide cover for other advisors in their absence, either within the same team or across teams.
  • Liaise with Team Leader/QA/Trainer/TM on specific projects where requested.
  • To understand and comply with administrative duties including holiday, sickness and overtime forms in a timely and accurate manner.
  • To attend regular Team Meetings.
  • To work on additional tasks required by Team Leader/QA/Trainer/TM connected to keeping up the service performance, quality and customer satisfaction.

Hours and Benefits:

  • 39 hours/week: Monday Friday from 09:00 to 18:00 Salary: 16.732,00 Euros gross/year + up to 1.200 Euros gross/year
  • Ongoing training
  • Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)

Why apply?

  • A large variety of discounts with our partners
  • Free weekly and after work activities
  • We promote intercompany mobility to work at any of our sites around the world. We have more than 140 locations in over 35 countries
  • Real growth opportunities to progress
  • New and modern office in the center area
  • Receive a bonus starting from 300 euros for referring your friends

Requirements:

  • Sales background/experience preferable
  • Native level speaker of Italian
  • Fluent English
  • Good disposition to work in a customer service environment
  • Customer care skills ability to listen to and understand the customers' needs
  • Basic sales skillsUpselling and crossselling
  • Ability to take ownership of, and progress calls to resolution or to escalate call to resolution

Personal abilities:

  • Highly empathetic
  • Great time management
  • Selfmotivated
  • Resistant to stress
  • Very good communication, listening skills
  • Ability to work in a team
  • Logical approach to problem solving
  • Ability to work on own initiative
  • Ability to adapt to different situations and needs
  • Opportunistic in creating sales leads
If you identify with this, JOIN US

Career opportunities:


If you are interested in growth, our high performers can move to our social media team, become a trainer/mentor, quality analyst, or move into management.

- The period of holiday entitlement is fixed by mutual agreement between the company and the employee

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