IT Help Desk Technician
hace 7 días
Job brief:
We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.
An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
Responsibilities
- Serve as the first point of contact for users seeking technical assistance over the
- Perform troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by users
- Walk the users through the problemsolving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Followup and update customer status and information
- Identify and suggest possible improvements on procedures
Requirements and skills
- Proven experience as a help desk technician or other customer support role.
- Good understanding of computer systems, mobile devices and other tech products.
- Good problemsolving, analytical, and teamworking skills.
- Ability to diagnose and resolve basic technical issues.
- Proficiency in English and or Italian and Spanish.
- Excellent communication skills.
- Customeroriented and cooltempered.
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