Collection Analyst

hace 2 semanas

Barcelona, Barcelona, España Criteo A tiempo completo

What You'll Do:

Designated to Client/Agency lists, the main purpose of the role is to call as many clients to effectively

collect, in the specified timeframes any outstanding arrears. The Cash Collection Specialist must ensure

that all his actions are followed up and reported in the database. If any queries or disputes are raised that

cannot be dealt with quickly and positively then the Cash Collection Specialist will report this information to

relevant colleagues and departments for quick resolution or refer to his/her Manager for support.

Your responsibilities:
As a Cash Collection Specialist, you will be in charge of supporting the Cash Collection team in various

tasks:

  • Maximize cash collections for clients and collecting to the targets set for your scope of
customers/agencies as well as Export Clients /Agencies,

  • Reduction of DSO and number of disputes
  • Reduction of the AR over 60 days
  • Disputes management and resolution in cooperation with the Sales Administration and Billing Teams
  • Daily exchanges with the Sales teams and the Customers
  • To work through daily call lists in a timely manner averaging 30 outbound calls per day
  • Ensuring all customer queries are passed onto the relevant teams with full details to ensure a prompt
turnaround

  • Flexible approach to workload to ensure cover if another member of the team is out of the office
  • Send out daily system generated reminder letters and monthly statements
  • Any adhoc duties which may arise
  • Responsible for assigned accounts

Who You Are:

  • Good level of French & English (other language a plus)
  • Proactive in the pursuit of debts, ensuring they maximize outbound calling time
  • Target driven and a team player
  • Firm but patient approach, ability to listen to the customer to determine the exact cause for nonpayment,
strong objection handling skills

  • Good oral and written communication skills
  • Basic decision making ability
  • Resilient and tenacious with a proactive, positive approach
  • Good knowledge of Excel (formulas and vlookups) and Word, ability to work with multiple IT tools

Who We Are:


Criteo is the global commerce media company that enables marketers and media owners to deliver richer consumer experiences and drive better commerce outcomes through its industry leading Commerce Media Platform.

At Criteo, our culture is as unique as it is diverse.

From our offices around the world or from home, our incredible team of 3,600 Criteos collaborates to develop an open and inclusive environment.

We aim to create a place where people can grow and learn from each other while having a meaningful impact.

We work together to achieve our goals, push boundaries, and share successes.

All of this supports us in our mission to power the world's marketers with trusted and impactful advertising encouraging discovery, innovation and choice in an open internet.


Why Join Us:


At Criteo, we take pride in being a caring culture and are committed to providing our employees with valuable benefits that support their physical, emotional and financial wellbeing, their interests and the important life events.

We will set you up for success and empower you to have a meaningful impact in your job, and an important part of that includes comprehensive perks & benefits.

Benefits may vary depending on the country where you work and the nature of your employment with Criteo. When determining compensation, we carefully consider a wide range of job-related factors, including experience, knowledge, skills, education, and location. These factors can cause your compensation to vary.

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