![Sommet Education](https://media.trabajo.org/img/noimg.jpg)
Student Enquiry Team Leader
hace 2 semanas
Student Enquiry Team Leader
Permanent contract / Marbella
Sommet Education is a hospitality management and pastry & culinary arts education group of more than 1200 employees that is home to five leading brands: Glion Institute of Higher Education, Les Roches Global Hospitality Education, Ecole Ducasse, Invictus Group and the Indian School of Hospitality.
Our headquarters are based in Lausanne, Switzerland, with additional hubs in Marbella, Spain (Accounting) and London, UK (Enrolment, Marketing and Digital).
You share our values:
Development, Distinctiveness, Joint commitment, Openness and Sense of service.
We are seeking a
Student Enquiry Team Leader to join our friendly and dynamic Lead Qualification Team. This is an exciting opportunity to work for an international company.
Are you a highly motivated individual looking for a new challenge? Do you have a hands on and collaborative approach?
Your Role
This is a supervisory role which is part of our Lead Qualification team.
The team leader will support the Lead Qualification and Performance Manager in supervising our team of Advisors who are responsible for engaging with and nurturing new student leads generated via our digital marketing channels.
The team leader will be a hybrid player-manager role, combining responsibilities for contacting prospective students who have expressed an interest in our schools and programmes on the Glion, Les Roches and École Ducasse digital marketing platforms, as well as supervising the London and globally based team members.
In a time of change and evolution for both Sommet Education and the Lead Qualification team, this is a great opportunity for an international education professional to play a leading role in growing the Lead Qualification team and developing a new commercial focus for the team.
Key Team Leader Responsibilities
Support the Lead Qualification and Performance Manager with managing a growing team of Student Enquiry Officers role based globally and drive strong performance at early-stage.
Take on direct line management for Student Enquiry Officers ensuring conversion KPIs are achieved and agreed standards are consistently met.
Ability to create a positive team dynamic through KPIs achievements and challengesSupport LQPM with onboarding and training new team members
Drive best practice throughout the Lead Qualification team
Support with reporting on conversion KPIs via Salesforce, Tableau and PowerBI.
Qualification Responsibilities
The team leader will play an important part in our global recruitment network, and will communicate effectively with different global teams, including digital lead generation team, marketing team, field recruitment team and campus teams.
Additional responsibilities
Work with the Lead Qualification and Performance Manager driving change within the scope of the LQ team.
About You
***This role is a perfect first step into junior management role; ideal for an entrepreneurial graduate with 3 to 5 years' experience in sales or customer service in a premium or luxury sector, especially hospitality or culinary arts.
We will consider applicants who have experience in different sectors, who can demonstrate the need to show a strong track record of relatable experience successfully engaging with premium customers with a consultative sales approach.
Interested? If this sounds like you, we would like to hear from you.
Application deadline:14th April 2023
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