Application Support Analyst

hace 2 semanas


Coslada, Madrid, España Ingersoll Rand A tiempo completo

Posición Objetivo
Buscamos un/una Analista de soporte de aplicaciones para nuestro departamento de Gestión de productos.

Ubicada en nuestro centro de trabajo en Coslada, la persona seleccionada supervisará la instalación y el mantenimiento de aplicaciones de software IoT (internet de las cosas) con el fin de agilizar las operaciones comerciales.

Incluyendo la optimización del rendimiento de las aplicaciones de software IoT Edge y Cloud y la realización de procedimientos de depuración.


Además, apoyará al soporte de primera línea y a los ingenieros y equipos de desarrollo con problemas de soporte de aplicaciones y monitorizará de cerca los sistemas clave que reaccionan a los incidentes de manera proactiva.


Responsabilidades clave:

  • Mantenimiento de la plataforma personalizada de frontend
  • Creación y mantener documentación funcional
  • Realizar pruebas de aplicaciones
  • Identificación y replicación de problemas de software proporcionando en su caso una solución provisional al problema.
  • Proporcionar soporte a través del sistema de ticketing, correo electrónico y teléfono
  • Proporcionará formación y apoyo a nuestro personal interno y distribuidores
  • Servirá de enlace con empresas de terceros para cumplir con los requisitos comerciales
  • Investigación y diagnóstico de fallos y errores del sistema
  • Soporte a los clientes en cuanto a la configuración y operación de los productos.
  • Colaborar con las pruebas de nuevas versiones de software.
  • Mantenimiento y actualización de problemas de clientes tras un lanzamiento de software.
  • Mantener y mejorar el conocimiento del software.
  • Reporte del progreso de las actividades en curso al Gerente de Soporte.
  • Comunicación de fallos detectados y su solución a otros miembros del equipo de Soporte e Implementación.
  • Recomendación al Gerente de mejoras a la operación de soporte.
  • Administración de tarifas de datos (dispositivos edge sim)
  • Mantenimiento de cuentas de clientes (portal en la nube)

Cualificación:

  • Grado (Licenciatura) en Ingeniería informática.

Competencias clave:

  • Experiência probada como analista de soporte de aplicaciones con experiência de dos a cuatro años.
  • Experiência con la aplicación Microsoft Office
  • Se requiere experiência y comprensión de la programación de software (por ejemplo, JavaScript, C#, Python)
  • Conocimiento moderado o avanzado de la creación/ejecución de API (interfaz de programación de aplicaciones).
  • Dominio del inglés; se valorarán otros idiomas europeos, ya que prestará apoyo a una red mundial.
  • Atención a los detalles y habilidades para resolver problemas
  • Excelentes habilidades de comunicación verbal y escrita
  • Fuertes habilidades organizativas con la capacidad de realizar múltiples tareas
  • Capacidad de transmitir información técnica a usuarios no técnicos y obtener las necesidades de los clientes
  • Autónomo pero con gran capacidad de trabajo en equipo
  • Actitud proactiva
  • Disponibilidad para viajar hasta un 30% del tiempo total.

¿Que ofrecemos?
_

  • Te ofrecemos un trabajo interesante lleno de retos en una compañia multinacional trabajando con un gran equipo,_
  • Beneficios sociales y posibilidad de teletrabajo acorde a la política de la compañia_

Tipo de puesto:
Jornada completa

Ubicación del trabajo:
Una ubicación

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