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Nespresso Head of Global Digital Experience
hace 1 semana
Position Snapshot
- Location: Esplugues de Llobregat (Barcelona)
- Type of Contract: Permanent, Full time.
- Type of work: Hybrid
- Work Language: Fluent Business English
The Nespresso story began with a simple but revolutionary idea: enable anyone to create the perfect cup of espresso coffee.
To grow our Digital Product team in Barcelona, we are currently looking for a Head of Global Digital Experience, a new role reporting to the Global Head of Digital Strategy and Expansion and working alongside key Global B2C & B2B channel and technology leaders
Main Purpose of Job:
The Head of Global Digital will guide the expansion of Nespresso's Digital Experience, Design & Content organization beyond eCommerce (Website, Mobile App, Content & B2B) to a more holistic, enterprise, channel-less scope incorporating digital product and service experiences to be used by Nespresso customers and employees in retail, call centers and other interactions
The main responsibilities can be organized in 5 main groups:
Provide creative direction and visionary leadership to the UX, Design & Content teams:
- Proactively benchmark design, content, and UX best practices across relevant industries.
- Lead regular design review and creative ideation sessions to inspire the organization.
- Identify opportunities to bring cuttingedge design, content, and UX solutions to Nespresso digital products and services.
- Collaborate with Brand, Commerce, Retail, CRM, and other relevant teams.
- Articulate a usercentric vision for the future of the Nespresso experience.
- Ensure alignment of digital product and service experiences with the overall brand identity.
- Work closely with the Head of Global Digital Products.
- Align the roadmap with the company's vision and objectives.
- Encompass digital touchpoints such as Ecommerce, Mobile, Points of Sale, Order Management, 3rd party marketplaces, Customer Contact Centers, and Connected machines across B2C & B2B.
- Partner with insights, analytics, and product teams to build a robust pipeline of UX testing.
- Develop a user research roadmap to gather insights into customer and employee behaviors, preferences, and pain points.
- Utilize research findings to support product and design evolutions and drive better business outcomes.
- Drive decisions related to the design system and its accompanying code.
- Ensure a cohesive and engaging user experience across all channels, with a focus on product discovery and purchase.
- Partner with brand and marketing teams to develop campaign and content strategies that enhance the overall customer experience.
Key Experience
- University Degree
- Min 10 year ́s of humancentric design experience with a strong portfolio of digital/commerce experience design products.
- Experience leading and managing UX/UI design and/or research teams
- Proficiency in Adobe Creative Suite, Sketch, Figma.
- English fluent. Conversational Spanish and French as a plus.
Other Requirements
- Curiosity on new digital trends and user behaviors, active benchmarking.
- Ability to manage markets expectations and synthetize their requests.
Benefits:
- Join a dynamic team in Barcelona with global scope and mission to provide the best in class digital platforms and capabilities.
- Grow your career in a multinational company that offers an attractive international working environment with constant opportunities for development.
- Petfriendly office
About Nestlé
We encourage the diversity of applicants across gender, age, ethnicity, nationality, sexual orientation, social background, religion or belief and disability.
Step outside your comfort zone; share your ideas, way of thinking and working to make a difference to the world, every single day.
You own a piece of the action - make it count.Join Nestlé #beaforceforgood
How we will proceed:
You send us your CV We contact relevant applicants Interviews Feedback Job Offer communication to the Finalist First working day
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