IT Support Engineer for Internal Employee Support
hace 2 semanas
Company Description
- You are the
first contact person for our employees (mostly Software Engineers) to enable their digital work life. - Take over the initial triage of tickets, resolution, qualification, and escalation of
Incidents and Service Requests. - Be responsible for resolving client technology issues as well as executing
local/regional projects as part of global programs such as the deployment of new client hardware and software technologies. - Install and provide topnotch
equipment (highperformance notebooks, Macbooks,...) for our modern workplaces (Windows, MacOS, Linux). - Understand and evaluate the
needs of our employees and support IT training activities. - Support local events and be responsible for
digital collaboration tools and meeting room equipment, such as Microsoft Surface Hub. - Coordinate
external IT service providers. - Identify potential for improvement and collaborate with distributed IT teams.
- Depending on your interests be part or lead several
IT projects for continuous improvements.
Qualifications
- Completed
IT education and, ideally first practical experience. - Strong
communication and
collaboration skills. - Knowledge of the
Microsoft environment (OS, M365, Active Directory, etc.). - Basic expertise in the
infrastructure environment (network, etc.). - Ability to
troubleshoot and accurately diagnose ITrelated issues. - ITIL Foundation Certification is a plus.
- Fluent in
English.
Additional Information
- A
oneproduct software company creating real value for the largest enterprises and millions of end customers globally, striving for
a world where
software works perfectly. - Working with the
latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. - Working models that offer you the flexibility you need,
ranging from full
remote options to hybrid ones combining home and inoffice work. - A team that thinks outside the box, welcomes unconventional ideas, and
pushes boundaries. - An environment that fosters innovation, enables creative collaboration, and
allows you to grow. - A globally unique and
tailormade career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. - A
truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team. - A relocation team that is eager to
help you start your journey to a new country, always there to support and by your side. - Attractive compensation packages and stock purchase options with
numerous benefits and advantages.
Compensation and rewards
- We offer attractive compensation packages and stock purchase options with
numerous benefits and advantages.
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