IT Support Engineer for Internal Employee Support

hace 2 semanas


Barcelona, Barcelona, España Dynatrace A tiempo completo

Company Description

  • You are the
    first contact person for our employees (mostly Software Engineers) to enable their digital work life.
  • Take over the initial triage of tickets, resolution, qualification, and escalation of
    Incidents and Service Requests.
  • Be responsible for resolving client technology issues as well as executing
    local/regional projects as part of global programs such as the deployment of new client hardware and software technologies.
  • Install and provide topnotch
    equipment (highperformance notebooks, Macbooks,...) for our modern workplaces (Windows, MacOS, Linux).
  • Understand and evaluate the
    needs of our employees and support IT training activities.
  • Support local events and be responsible for
    digital collaboration tools and meeting room equipment, such as Microsoft Surface Hub.
  • Coordinate
    external IT service providers.
  • Identify potential for improvement and collaborate with distributed IT teams.
  • Depending on your interests be part or lead several
    IT projects for continuous improvements.

Qualifications

  • Completed
    IT education and, ideally first practical experience.
  • Strong
    communication and
    collaboration skills.
  • Knowledge of the
    Microsoft environment (OS, M365, Active Directory, etc.).
  • Basic expertise in the
    infrastructure environment (network, etc.).
  • Ability to
    troubleshoot and accurately diagnose ITrelated issues.
  • ITIL Foundation Certification is a plus.
  • Fluent in
    English.

Additional Information

  • A
    oneproduct software company creating real value for the largest enterprises and millions of end customers globally, striving for
    a world where
    software works perfectly.
  • Working with the
    latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
  • Working models that offer you the flexibility you need,
    ranging from full
    remote options to hybrid ones combining home and inoffice work.
  • A team that thinks outside the box, welcomes unconventional ideas, and
    pushes boundaries.
  • An environment that fosters innovation, enables creative collaboration, and
    allows you to grow.
  • A globally unique and
    tailormade career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
  • A
    truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.
  • A relocation team that is eager to
    help you start your journey to a new country, always there to support and by your side.
  • Attractive compensation packages and stock purchase options with
    numerous benefits and advantages.

Compensation and rewards

  • We offer attractive compensation packages and stock purchase options with
    numerous benefits and advantages.


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