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Engagement Specialist
hace 2 semanas
El rol
Esta posición tiene el propósito de gestionar la comunicación directa a través de e-mail y teléfono con los consumidores que participan en una promoción de verano de una gran marca atendiendo sus necesidades, resolviendo sus dudas y resolviendo sus problemas escalando a los departamentos correspondientes si fuera necesario. Se trata de una posición para los meses de Julio, Agosto y Septiembre, de lunes a viernes con jornada completa.
Requirements
¿Qué harás?
- Gestionarás los casos que recibamos a través de teléfono o e-mail en la herramienta de gestión de casos, categorizando cada uno de ellos de la forma correspondiente.
- Extraerás la información del sistema para poder reportar volúmenes y casuísticas de casos de forma regular.
- Harás seguimiento de los casos especiales, gestionando la documentación necesaria con los ganadores.
- Te coordinarás con tus compañeros y otras agencias involucradas para la resolución de casos.
¿Quién eres?
- Tienes experiencia preferiblemente de más de 1 año en atención al cliente.
- Eres una persona resolutiva, empática y organizada, con vocación de servicio.
- Te gusta trabajar en un ambiente de colaboración.
- Estás disponible para trabajar los meses de Julio, Agosto y Septiembre.
- Aunque no es necesario para la posición, preferiblemente hablas algún idioma además del castellano pues somos un equipo internacional.
Benefits
- Disfruta de 23 días de vacaciones anuales para relajarte y encontrar tu Zen interior
- Tendrás el día de tu cumpleaños para ti solo, así que podrás relajarte y celebrarlo por todo lo alto
- Únete a nuestro equipo y experimenta las increíbles ventajas de contar con un seguro de gastos médicos mayores
- Dispones de un complemento de conectividad para los gastos que pueda ocasionar el trabajo remoto.
- Retribución flexible en las tarjetas de restaurante, transporte y guardería de Cobee
- Puedes traer a tu mascota a la oficina .
- Entorno de trabajo híbrido
- Trabaja a tu ritmo con nuestro horario flexible .
- Emocionantes oportunidades de crecimiento profesional
- Prepárate para una oportunidad gratificante Como parte de este increíble rol, tendrás la oportunidad de contribuir con tus habilidades y tiempo para una noble causa. Únete a nuestro equipo y tendrás la opción de realizar cada año 40 horas de voluntariado que te cambiarán la vida.
¿Por qué deberías unirte a nosotros?
En Findasense somos una empresa global de Experiencia de Cliente, nos basamos en el poder de los datos para crear experiencias personalizadas y ejecutar estrategias creando contenido relevante. Creemos en la autogestión, la transparencia y nos centramos en una cultura colaborativa donde nuestro modelo EPIC (Estrategia, Propósito, Identidad y Cultura) nos hace únicos, diferentes y nos permite crear relaciones duraderas.
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