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IT Support Technician
hace 1 semana
Experis, somos una compañía especializada en servicios profesionales y gestión de proyectos IT asociados a nuestras 5 prácticas: Soluciones Digitales, Cloud & Infrastructure, Enterprise Applications, Cibersecurity y Digital Workspace.
Contamos con una plantilla de más de 2.000 profesionales especializados en IT en España y presencia internacional en 54 países.
¿Qué buscamos?
Buscamos
técnicos/as de soporte IT que estén en contacto con los usuarios finales para brindar soporte de primer nível de microcomputadora y entorno de escritorio on site y de forma remota.
Imprescindible nível B2 de inglés, saber dessenvolverse a nível conversación y escrito.
Skills y funciones:
Asistencia a los usuarios:
- Escalamiento de incidentes y solicitudes a grupos de 2do nível
- Documentación, FAQ's, seguimiento de Incidencias/Solicitudes
- Soporte en Campo y Soporte Remoto (Con autorización de Usuario Final)
- Estándares de garantía y KPI, siguiendo políticas y procedimientos.
- Instalación de equipos y dispositivos informáticos (sobremesa, portátiles, periféricos). Tecnologías PC y Mac. Imagen corporativa
- Flota de Computadores: Planes anuales de Crecimiento y Renovación (Ciclo de Vida). Para garantizar el borrado seguro de la información de los equipos obsoletos
- Conocimiento avanzado de Windows 7 y 10 Professional, MAC OS, bajo ambientes corporativos
- Conocimiento sobre las aplicaciones de terceros más habituales (Office, Adobe, Cloud, etc.), así como aplicaciones corporativas.
- Seguir procedimientos (KPI's) y políticas (seguridad, etc.) de la empresa con el fin de garantizar estándares y calidad de servicio
- Implementar migraciones para actualizarse según los nuevos estándares (Windows, O365, etc.) y políticas globales (xS)
Solicitudes e incidentes en el sitio
- Problemas de hardware: computadoras, impresoras
- Sala de reuniones y sobre todo sistemas de visio
- Asesor de confianza del usuario final para las necesidades informáticas
- Nuevos empleados (Onboarding)
- Intervención de sala de datos, coordinación con equipo de red
¿Qué te ofrecemos?
- Contrato indefinido con Experis
- Horario de oficina
- 25 días de vacaciones laborales al año
- Estabilidad, nuestros consultores llevan varios años trabajando con nosotros
- Retribución flexible, con varias opciones a elegir
- Formación constante a cargo de la empresa para que nadie se quede atrás
Te estamos esperando
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