Norwegian-Speaking Customer Support Agent To Beautiful Malaga
hace 7 días
Profile and knowledge:
This service includes technology onboarding/walkthrough products, software, and hardware configuration, Internet-of
- Things (IoT) setup, and troubleshooting, among other services.
Document and record all activity and communication with customers over telephone and email, in the appropriate client database The support can be performed via different channels, Phone, email, chat etc.
The CSS is expected to provide our Clients Customer Experience journey support to our clients customers (Training is provided)Requirements:
- Minimum 1-year experience in customer service/support is an advantage
- Fluent in Norwegian written and spoken. Additional languages is a plus. Needs to understand English as it's the internal company language. Ability to communicate effectively and with empathy on all required channels. Must possess excellent interpersonal skills. Must be patient and flexible and have the ability to quickly analyse a problem, develop and implement and educate a solution. Computer-literate.
- The ability to stay calm when working under pressure Key Performance Indicators:
- Customer satisfaction (CSAT Score).
- Productivity/calls/chat sessions per hour.
- Average Call Abandonment Rate
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