Business Solutions Trainee
hace 2 semanas
A internship with a duration between 6 and 12 months, in our offices in Madrid, Brussels, Frankfurt or Manchester.
To support the Business Solutions Team in their
day-to-day tasks and (future) projects for which the following are the key roles
and responsibilities addressed to the BST team:
·
Support in Delivering a schedule of EMMA system and
Tools Induction training, targeted at M&E users of Sales & Catering,
and Groups liaise with internal stakeholders to identify new recruits to
attend Virtual or Classroom EMMA Systems and Tools induction training.
·
Fully understand and develop training content
and materials in conjunction with the M&E Development Manager and
Business Product Owners.
·
Support on
ensuring Standards is in place, being used and set up in all hotels for EMMA
as based on JOB aids in Hotel Kit.
·
Report any issues with any of the systems by
raising the relevant tickets, Informing the relevant team or Business product
Owner.
·
Regularly liaise with the M&E Business
Product team on new enhancements for training and run Webinar sessions for
all L/M/F hotels where applicable.
·
Support M&E Business Product Team with
any required UAT of key projects coming into the area which require technical
EMMA / Systems support based on relevant M&E Systems.
·
Monitor Data Entry for all
Clusters & Hotel teams and train accordingly to ensure compliance.
·
Interest in creating and maintaining
a high level of product knowledge, including pipeline hotels.
·
Assist the ASO support team
with their tasks when requested.
·
Assist in any system related projects
for Roll out into the area when needed.
·
Liaise with BPO for M&E on
development opportunities as fed from issues in Hotels/ Clusters/ Area. To
drive Improved levels of efficiency and improved User experience.
·
Performs all duties in a timely
and effective manner in accordance with established company policies to
achieve the
·
Participate and listen in on cross work
stream projects that impact the system landscape and processes of the
Meeting & Events department.
·
Build and maintain effective working
relationship with all key stakeholders and partners both internal and
external ensuring all communications and activities are controlled and
undertaken in a timely manner.
·
All work is carried out in accordance with company
corporate policies, procedures, and service concepts according to local
requirements and regulations.
Skill & Experience Requirements
- General
knowledge or affinity in property Meetings & events. Understands,
communicates and supports The Radisson Hotel Group corporate policies and
guidelines. - Embraces
challenging assignments, situations and opportunities that extend beyond
their comfort zone allowing high potential learning opportunities - Well organized with the ability to plan and
manage own workload - Good PC and technical skills with a good
working knowledge of the Microsoft Office. - Feels
comfortable to work collaboratively across functions and cultures in a global
environment. - Potential
skills within system/tools to create analysis to support business results. - Interest in and willing to learn, using
IT Systems on various platforms; SAP, TMS for Hotels/Meetings or Opera is an
advantage. - Strong communication skills and are very
comfortable over the phone and by email. - High achievement drive and willing to learn
and deliver results.
Requirements
- Be eligible to sign a 6 months internship agreement with your school or university.
- Be fluent in English.
- Able to work in Europe (EU citizens are).
-
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