Business Solutions Trainee

hace 2 semanas


Madrid, Madrid, España Radisson Hotel Group, Madrid Office A tiempo completo


A internship with a duration between 6 and 12 months, in our offices in Madrid, Brussels, Frankfurt or Manchester.


To support the Business Solutions Team in their
day-to-day tasks and (future) projects for which the following are the key roles
and responsibilities addressed to the BST team:

·
Support in Delivering a schedule of EMMA system and
Tools Induction training, targeted at M&E users of Sales & Catering,
and Groups liaise with internal stakeholders to identify new recruits to
attend Virtual or Classroom EMMA Systems and Tools induction training.

·
Fully understand and develop training content
and materials in conjunction with the M&E Development Manager and
Business Product Owners.

·
Support on
ensuring Standards is in place, being used and set up in all hotels for EMMA
as based on JOB aids in Hotel Kit.

·
Report any issues with any of the systems by
raising the relevant tickets, Informing the relevant team or Business product
Owner.

·
Regularly liaise with the M&E Business
Product team on new enhancements for training and run Webinar sessions for
all L/M/F hotels where applicable.

·
Support M&E Business Product Team with
any required UAT of key projects coming into the area which require technical
EMMA / Systems support based on relevant M&E Systems.



·
Monitor Data Entry for all
Clusters & Hotel teams and train accordingly to ensure compliance.

·
Interest in creating and maintaining
a high level of product knowledge, including pipeline hotels.

·
Assist the ASO support team
with their tasks when requested.

·
Assist in any system related projects
for Roll out into the area when needed.

·
Liaise with BPO for M&E on
development opportunities as fed from issues in Hotels/ Clusters/ Area. To
drive Improved levels of efficiency and improved User experience.

·
Performs all duties in a timely
and effective manner in accordance with established company policies to
achieve the

·
Participate and listen in on cross work
stream projects that impact the system landscape and processes of the
Meeting & Events department.

·
Build and maintain effective working
relationship with all key stakeholders and partners both internal and
external ensuring all communications and activities are controlled and
undertaken in a timely manner.

·
All work is carried out in accordance with company
corporate policies, procedures, and service concepts according to local
requirements and regulations.



Skill & Experience Requirements

  • General
    knowledge or affinity in property Meetings & events. Understands,
    communicates and supports The Radisson Hotel Group corporate policies and
    guidelines.
  • Embraces
    challenging assignments, situations and opportunities that extend beyond
    their comfort zone allowing high potential learning opportunities
  • Well organized with the ability to plan and
    manage own workload
  • Good PC and technical skills with a good
    working knowledge of the Microsoft Office.
  • Feels
    comfortable to work collaboratively across functions and cultures in a global
    environment.
  • Potential
    skills within system/tools to create analysis to support business results.
  • Interest in and willing to learn, using
    IT Systems on various platforms; SAP, TMS for Hotels/Meetings or Opera is an
    advantage.
  • Strong communication skills and are very
    comfortable over the phone and by email.
  • High achievement drive and willing to learn
    and deliver results.

Requirements
  • Be eligible to sign a 6 months internship agreement with your school or university.
  • Be fluent in English.
  • Able to work in Europe (EU citizens are).



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