Customer Program Management Analyst

hace 1 semana

Valencia, Valencia, España Celestica A tiempo completo
Req ID: 115244

Remote Position:
No

Region:
Europe

Country:
Spain

State/Province:
La Pobla De Vallbona

City:
Valencia

Position Summary:

Key Responsibilities:

  • Works as a key member of team responsible for daytoday activities of customer accounts to ensure that product deliveries are on time and that projects/programs are on schedule/develop action plans to correct out of plan conditions.
  • Manages customer account profitability; forecasting, planning and monitoring efficiency and execution of strategies.
  • Strong participation in pricing/bid preparation and the development and management of contract terms.
  • Manages and monitors customer satisfaction day to day and formally (customer surveys, self assessments, complaint management, problem resolution, satisfaction management).
  • Communicates frequently with customers to help ensure satisfaction with the company and the products.
  • Coordinates and hosts regular/as needed program tracking meetings with the customer and internal account team members to ensure ongoing communication and uptodate progress/status reporting occurs.
  • Receives and resolves customer issues and complaints.
  • Monitors the impact on inventory of order changes.
  • Provides performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.

Core Knowledge/Skills/Competencies:

  • Knowledge of the manufacturing process, schedules and scheduling requirements, and SCM.
  • Knowledge of the business issues associated with manufacturing PCBs.
  • Knowledge of product pricing, contracts and contract negotiations.
  • Basic understanding of business risks and price make up ( Value add and Materials )
  • Knowledge and understanding of manufacturing environment, materials, manufacturing and business processes.
  • Knowledge of solving problem methodology (8D), Root Cause Analysis, PFEMA will be very valuable.
  • Good presentation, database management and computer skills.
  • Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
  • Skills and ability to effectively communicate with a wide variety of internal and external customers.
  • Ability to effectively manage and motivate a diverse group of employees to achieve high production within tight time deadlines.
  • Crossteam collaboration skills.
  • Cando attitude and proactivity
  • Very good command of written & spoken Spanish and English.

Typical Experience/Education:

  • University degree in related field.
  • 25 years working experience on manufacturing environment/industry
Celestica is an equal opportunity employer.

All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).


COMPANY OVERVIEW:
Celestica (NYSE,

TSX:
CLS) enables the world's best brands.

Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges.

As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud.


Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.

Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

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