Service Desk Coordinator

hace 2 semanas

Madrid, Madrid, España Brambles Group A tiempo completo

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers.

We employ 11,000 people and operate in more than 55 countries.

Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.


What does that mean for you? You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner.

You'll help change how goods get to market and contribute to global sustainability. You'll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our

Hybrid Work Model

Job Description:

  • This is a Temp contract, 6 months.
  • You must have a good English level.
  • You are located in Madrid

Key Responsibilities
➛ Maintain accurate and up-to-date Salesforce Database

➛ Maintain compliance with policies and procedures

➛Drive improvements in the control and management of master data.

➛Conduct master data audits on existing and newly set up customers.

➛Provide support on Customer transactions and

➛ Analyze and report key performance indicator results for Customer Data, enhancement queue, benchmark results and identify improvement opportunities

➛ Assist with writing documentation as needed for customer database, policies, standards, controls and procedures and train accordingly

➛ Respond to internal customer inquiries regarding Masterdata, billing, transactions, and other topics related to account health.

Your Profile

  • Desirable experience in similar position
  • Proven experience in problem solving
  • Personal: Analytical, excellent listener, potential leader, relationship builder, team player, strategic thinker, excellent communicator, versatile
  • Technical: High level of knowledge in SAP, Salesforce, MS Excel mandatory. Good knowledge of the transactional model also valuable.
  • You speak Fluent English, a second language is a real plus.
Preferred Education

Bachelors

Preferred Level of Work Experience

Less than 1 year


We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential.

This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

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