Senior Manager, Customer Engagement Technologies

hace 2 semanas

Barcelona, Barcelona, España Galderma A tiempo completo

With a unique legacy in dermatology as well as decades of cutting-edge innovation, Galderma is the pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that spans the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermo-cosmetics, and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin we're in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Further supporting our growth and innovation momentum, we are establishing a new Global Capability Center in Barcelona to deploy new capabilities to effectively support its global commercial and functional teams. Located in the upscale Eixample District in the heart of Barcelona, Galderma's Global Capability Center offers numerous possibilities for professional development such as exposure to global and cross-functional projects and access to global career opportunities.

Job Description

The Senior Manager, Customer Engagement Technology will lead the discovery, implementation, adoption, and continuous improvement of our Customer and MarTech (SalesForce) Platforms and other customer engagement technology and digital applications and services that enable best of breed Digital Initiatives and Marketing Automation for our marketing and business partners, globally.

This position is responsible for the full service, operation and delivery of Galderma's Digital Customer Engagement Technology Application Portfolio.

Key Responsibilities

  • Manage overall audience enablement for marketing, sales, and service end-points including system connectivity, automation of data refreshes, manual ad-hoc list pulls, and ongoing optimisations
  • Develop, implement, and document requirements, business rules, workflows, and processes for marketing automation tools
  • Track product adoption, system performance, unnecessary redundancies, and value delivered through marketing technology
  • Project oversight of all new technology implementations, including timelines, coordination with the PM team and implementation partners/vendors, and ongoing management and reporting of critical deliverables
  • Lead cross-functional teams to design, implement and manage marketing automation tools, templates, and reporting
  • Plan and lead stakeholder meetings to gather requirements and / or understand business campaign objectives and engagement
  • Work in close collaboration with various teams across the organization to understand individual and macro needs, outcomes and value and ensure roadmaps are aligned to those needs, outcomes, and value
  • Perform vendor sourcing, RFP's, and coordinate with our legal department for all legal, data governance, and compliance requirements for marketing technology
  • Build and strengthen a team that implements and supports the business technology that enables our commerical Galderma organization
  • Provide management, leadership and mentoring to Commerical IT Marketing Technology direct reports
  • Communicate effectively with both technical and non-technical stakeholders
  • Additional responsibilities as required
Skills & Qualifications
  • Strong experience as a people-manager in Marketing Technology Systems in a truly fast-paced environment
  • Effective experience in digital marketing (more on the Tech side) with hands-on experience implementing and ongoing product ownership
  • Extensive knowledge of marketing automation platforms, customer data platforms, data warehousing, personalization enablement, and data-driven marketing principles
  • Expertise in audience creation, journey configuration, data feed integrations, and A/B testing best practices with leading marketing cloud platforms like Salesforce and Adobe
  • Experience leading digital commerce with an omnichannel mindset
  • Experience working with and directing external agencies and consultants
  • Strong working experience with a variety of Marketing technologies
  • Experience with Salesforce systems
  • Ability to influence senior leaders and help in making well-reasoned decisions.
What we offer in return
  • You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base.
  • You will receive a competitive compensation package with bonus structure and extended benefit package
  • You will be able to work in a hybrid work culture
  • You will participate in feedback Loops, during which a personalized career path will be established
  • You will be joining a growing company that believes in ownership from day one where everyone is empowered to grow and to take on accountability
Process steps
  • Send your CV in English
  • If your profile is a match, we will invite you for a first virtual conversation with Talent Acquisition
  • The next step is a virtual conversation with the hiring manager
  • The final step is a panel conversation with the extended team
Our people make a difference

At Galderma, you'll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.

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