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The Front desk Supervisor will provide the best in house guest experience to visitors, employees and brands when in our Management Offices. He /She is part of the hospitality team within the space and closely work with all the teams. He / She is responsible to look after all employees request and the daily duties and running of the Offices.
Working to and in support of the Office Manager.
KEY RESPOSIBILITIES:
Supervision of the Front Desk area:
- Follow standards and guidelines provided for the etiquette, tone and language to be used when dealing with guests
- Ensure all internal (staff) & external (brand) enquiries are dealt with efficiently and with a high quality of service
- Taking responsibility for the Front Desk area as first filter for OM
- Lead & supervise the Front Desk area to assure fully develops & performs .
- Delivers consistent service to guests either by telephone or in the offices.
- Create and maintain excellent business relationships with the guests at all times and go does everything possible to exceed their expectations.
Office Coordination, Admin & Support:
- Conduct & supervise the start of the day set-up and end of the day close down of Reception systems and processes.
- Gravity point & wellbeing program execution according to main Office strategy, from the weekly BAU to the seasonal treats
- Reception/Office Petty Cash
- Reporting
Other tasks:
- Team Meetings among both Office Departments
- Director's support, e.g. Director of Hospitality & Guest Experience on an ad-hoc basis
- Communication channels with mainly HR, Operations, and Hospitality, but all the office members too - daily
Requirements:
- Excellent verbal, written and interpersonal communication skills (Spanish & English)
- Strong organisational skills, critical thinking skills and solution orientated.
- Likes to provide service and gets motivated by providing excellence in service.
- Demonstrates drive, resilience and flexibility when working in a dynamic and fast paced environment.
- Ability to work successfully to tight deadlines and within commercial budgets.
- Confidentiality
- Ability to remain calm and prioritise workload
- Strong detail-oriented profile
