Service Catalogue Manager

hace 2 semanas


Madrid, Madrid, España Axpo Group A tiempo completo

Workload: 100%
Axpo Services EMEA is seeking a dynamic and experienced Service Catalogue Manager to oversee our IT service catalogue life-cycle.

In this role, you'll be the go-to person for managing, maintaining, and improving our IT service catalogue, ensuring a seamless and efficient IT service delivery.

If you have a passion for IT service management and a knack for optimizing processes, join us to contribute to our digital transformation journey

What you will do:

  • Define, design, and maintain the service catalogue, including the customerfacing catalog.
  • Understand and manage stakeholder relationships effectively.
  • Continually improve the service catalogue structure, automation, and views.
  • Cooperate effectively with other teams and roles within the organization.
  • Drive continual process improvement initiatives.
  • Ensure the maintenance of various service catalogues, ensuring they are customeroriented.
  • Provide reliable service and product cost information for project planning.
  • Regularly publish and communicate new catalogue items.
  • Propose and implement catalogue optimization initiatives.

What you bring & who you are:

  • ITIL Managing Professional or Strategic Leader certification (minimum ITIL 4 Foundation).
  • Minimum of 2 years of profound experience in IT Service Catalogue Management.
  • Experience with ServiceNow is a plus.
  • Expertise in IT service management practices based on ITIL
  • Proven ability to contribute to process design and implementation in complex environments.
  • Effective communication skills tailored to various stakeholders.
  • Proficiency in English; German is a plus.

About the Team:


Joining the IT Transformation & Customer Success team, you will collaborate with service management, procurement, finance, and others to ensure efficient IT operational processes.

Our team is dedicated to automation, digitalization, and continuous improvement, providing a perfect environment for professional growth and contributing significantly to Axpo's IT Service Catalogue Management capabilities.



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