IT Operation Support Spsecialist

hace 3 semanas


Barcelona, Barcelona, España Grupo Crit A tiempo completo

Descripción:

POSITION DESCRIPTION

  • Reporting to the Regional Client Services Team Lead
  • Under direct supervision and responsible for providing basic support to IT users.
  • Use basic analysis techniques to troubleshoot and resolve incidents as well as assisting in performing root cause analysis on problems
  • Using remote control software, you will provide onsite and crossborder support (EU),
  • Conduct regular interaction with IT users using basic customer service skills and communication skills.
  • Participate in IT projects and work collaboratively with project team members.
  • Work with other support functions on projects and activities related to IT.
  • Liaise with partners and vendors on IT related user support.
  • Conform with ITIL processes and ensuring that all incidents are addressed efficiently and proper system logging is maintained.

KEY RESPONSIBILITIES

  • Perform basic incident and problem analysis as required to resolve incidents and requests
  • Perform hardware and software change requests as assigned
  • Perform implementation support as required
  • Attend end user meetings as requested to provide local support to users
  • Work with IT and global support teams to act as a local IT resource as required to ensure regional infrastructure is maintained at a high service availability level
  • Install and maintain local infrastructure as required
  • Deliver assigned IT and business project initiatives

Requisitos:

SKILLS AND KNOWLEDGE
Demonstrable years of IT experience including technical customer support role.

  • MS Office 365 suite


Windows 10/Windows 1
  • Remote support software tool Bomgar
  • ServiceNow ticketing tool
  • Local client configurations including SAP etc
  • Remote/wireless access connectivity configuration and maintenance
  • Zscaler and CyberArk
  • SCCM

Well developed skills in the following areas:

  • Basic troubleshooting and problem analysis
  • Good oral and written communications in English and Spanish
  • Customer Focused service skills
  • Presentation skills
  • Willingness to follow instructions and procedures
  • Be a team player and independent

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