Support Expert
hace 2 semanas
IT & Cloud estamos buscando un/a Support Expert
, que se integrará en el equipo
para un cliente final del sector industrial ubicado en Madrid.
Funciones:
- Gestión de incidencias, proporcionando soporte de nível 1 y 2, y escalar nível
- Examinar causa de los incidentes, establecer diagnostico y seguir el ciclo de la solución de incidencias.
- Proporcionar solución temporal cuando no pueda implantar solución permanente.
- Optimización de la gestión y resolución de incidencias mediante scripts y automatización.
- Presentación de informes y mejora continua: supervisando los KPI de mantenimiento y mejora continua, crear y mantener bbdd de conocimientos de incidencias y proporcionar feedback al equipo de gestión de producto.
- Gestión y soporte de la autorización de devolución de mercancías.
Requisitos:
- Formación como técnico superior, licenciatura/máster en tecnología de la información o relacionado.
- Experiência en IT (desarrollo software, telecomunicaciones, bbdd, redes y seguridad)
- Obligatorio nível de inglés (C1 o equivalente)
- Valorable certificación ITIL y conocimientos con Transact-SQL
¿Qué ofrecemos?
- Contrato indefinido con cliente final.
- Modalidad hibrida de trabajo (12 días de trabajo remoto al mes)
- Horario flexible.
- Retribución flexible
- Beneficios Sociales (cheques restaurante, transporte, guardería y seguro de salud).
- Formación a cargo de la compañía.
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