Support Expert

hace 2 semanas


Madrid, Madrid, España Iwantic A tiempo completo
Desde nuestra división de

IT & Cloud estamos buscando un/a Support Expert

, que se integrará en el equipo

para un cliente final del sector industrial ubicado en Madrid.

Funciones:

  • Gestión de incidencias, proporcionando soporte de nível 1 y 2, y escalar nível
  • Examinar causa de los incidentes, establecer diagnostico y seguir el ciclo de la solución de incidencias.
  • Proporcionar solución temporal cuando no pueda implantar solución permanente.
  • Optimización de la gestión y resolución de incidencias mediante scripts y automatización.
  • Presentación de informes y mejora continua: supervisando los KPI de mantenimiento y mejora continua, crear y mantener bbdd de conocimientos de incidencias y proporcionar feedback al equipo de gestión de producto.
  • Gestión y soporte de la autorización de devolución de mercancías.

Requisitos:

  • Formación como técnico superior, licenciatura/máster en tecnología de la información o relacionado.
  • Experiência en IT (desarrollo software, telecomunicaciones, bbdd, redes y seguridad)
  • Obligatorio nível de inglés (C1 o equivalente)
  • Valorable certificación ITIL y conocimientos con Transact-SQL



¿Qué ofrecemos?


  • Contrato indefinido con cliente final.
  • Modalidad hibrida de trabajo (12 días de trabajo remoto al mes)
  • Horario flexible.
  • Retribución flexible
  • Beneficios Sociales (cheques restaurante, transporte, guardería y seguro de salud).
  • Formación a cargo de la compañía.
Si estás interesado/a no dudes en aplicar a la vacante. Te estamos buscando.

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