Sales Customer Support

hace 2 semanas

Madrid, Madrid, España Diageo A tiempo completo

Job Description:
About us

Diageo is the world's leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness.

Our purpose - Celebrating life, every day, everywhere - has a meaningful role in our company, for our people, our diversity, our brands, in how we perform and how we build shared value.

There's a rich history of character and iconic products to promote.

And we rely on driven, hard-working commercial executives to protect the legacy of these brands and ensure their future success.

About the role

The role reports into the Sr Commercial Operations Manager for Southern Europe with the following job dimensions:

  • Ensure consistency of commercial data in systems.
  • Consolidate information from different sources to aid the tracking and analysis of commercial investments and results.
  • Ensure smooth functioning of the commercial processes, related to data and investments.
  • Ensure transparency of all system and process issues encountered in the daytoday operations of the sales team working with the Commercial Efficiency Manager to address those and guarantee continuous improvements.
  • Act as a guide on sales processes and information for Commercial Transformation Projects.
The Sales Support Analyst has an ongoing responsibility including but not limited to:
Ensure accurate functioning of sales systems and processes

(EDGE, CPD, Trax, UVE, Anaplan):

  • Regular review and update of customer hierarchies (direct and indirect).
  • Regular update of product hierarchies in UVE sales systems,
  • Review outlet matching in UVE together with the supplier to ensure reliable information within in the tool together.
  • Regular update of routes and facilitate with the GBO team the right routes when changes occur.
  • Ensure the right access to needed tools to the new joiners.
  • Fill in templates, guide the commercial team through processes that generate changes in the systems.
  • Fill out templates required for setting targets in the tools.
  • Regular update of outlet database in Trax.

Consolidate system and process issues for continuous improvement:

  • Lead the Sales Desk tickets, consolidating all commercial issues into one single tracker.
  • Raise tickets to respective teams within Service Now or respective solution
  • Ensure Product Owners (EDGE, Data, Diageo One, Trax) and the Commercial Effectiveness Manager are aware of the issues and have action plans to address those.
Consolidate information from different sources for effective decision making:

  • Consolidate all information on volumes and investments from different systems to guarantee a full visibility on the ROI of commercial investments (where the information is not easily acquired from a single source.)
  • Consolidate sales and execution information into standard templates where not covered by existing or new tools.
  • Consolidate and review manual Stock in Trade information collected by the commercial team to guarantee data consistency and input to monthly SIT review.
Act as an expert on commercial processes and information for new projects:

  • Fill out templates required for new projects.
  • Give input for process reviews and improvements based on daytoday opportunities identified in the role.
Support the commercial and customer marketing team in day-to-day processes:

  • Work with credit control and customer service to address daily issues in orders and balance of payments (credits and debts)
  • POS Stock and VAPs management and tracking, to guarantee availability along the execution period.
  • PO Creation for merchandizing agency payments.


The end outcome of this is to ensure efficient commercial operations growing the time spent of the sales team with customers and value-added activities.

About you

Qualification and Experience:

  • University graduate
  • Commercial experience in Merchandising, Field Sales, Distribution management, or support positions to the commercial organization.
  • Some experience with performance tracking and managing large sets of data.

Skills:

  • Detail oriented, creative, and flexible that allows to find the best solution for improving processes.
  • Good analytical skills to enable collaborators to find opportunities.
  • Organized and able to prioritize high workload.
  • Able to build and sustain excellent relationships with multiple partners.
  • Sophisticated Excel knowledge.
  • Must speak the local language of the country and English
Working with us

Flexibility


This is key to success in our business and many of our staff work flexibly in many different ways, including part-time and compressed hours.

Please talk to us about what flexibility means to you and don't let anything stop you from applying.

Diversity statement

Celebrating our inclusive and diverse culture is core to Diageo's purpose of "celebrating life every day everywhere". This purpose is, in itself, inclusive in nature, as it values everybody irrespective of

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