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Technical Support Specialist
hace 3 meses
As a Technical Support Specialist, you will play a crucial role in ensuring the satisfaction of our customers and providing them with top-notch technical assistance.
Job seniority:
entry level
Responsibilities
- Respond and resolve requests for technical and operational assistance from our customers.
- Research and investigate complex issues for Unnax's product defects.
- Regularly communicate progress on technology roadmap with stakeholders.
- Identify and scale situations requiring urgent attention to the Development team.
- Monitor interfaces to detect defects in our service.
- Partner with the Product team to prioritize fixes and enhancements.
- Generate and update procedures, documentation, and monitoring tools.
- Expand knowledge of Technical Support department best practices.
- Act as a functional and technical expert for customers.
- Provide on-call support one week per month.
- Prior experience as Technical Support in the software industry.
- Technical background with a good understanding of API technologies.
- Fluent in Spanish and English written and spoken.
- Curious with adaptability skills to enjoy working in a changing environment.
- Ability to handle high-pressure customer situations.
- Problem solver mindset with a proactive attitude.
- Knowledge of programming languages and/or SQL is a plus.
- Knowledge of monitoring and tracking tools is a plus.
- Spanish Permanent Contract
- Attractive package (base salary + bonus)
