Product & Service Manager - Maternity Cover
hace 2 semanas
PPG is looking for a
Moonwalk Product & Service Manager, with a good experience in Product and Project Management, passionate about technology and about delivering excellence support to the Marketing and Sales team across the PPG Automotive Refinish Organization.
The Moonwalk Product & Service Manager will work closely with the Moonwalk Segment Manager and will be responsible for the life cycle of Moonwalk, driving both the day by day product management and the related Aftersales, ensuring proper Service to Moonwalk customers through our supplier Service Partners.
The role will include the support of the definition of customer needs to identify and suggest future improvements of Moonwalk.
Key Responsabilities:
- Being the owner of the Moonwalk Product and Hardware lifecyle, working together with the Moonwalk Segment Manager in coordinating the different PPG crossfunctional Teams and suppliers to ensure high quality, regular deployment and Service Support is granted to the Moonwalk.
- Cooperating with the MoonWalk Segment Manager and the Moonwalkers in EMEA to provide daily support to the Teams, ensuring the key information, documents and tools are available to Sell and manage properly Moonwalk.
- Coordinating the Embedded devices supplier and COROB to ensure alignment for a stable connection and interaction with Moonwalk.
- In cooperation with the supplier COROB, ensure that the customers satisfaction is kept at maximum level, trough monitoring and ensuring the regular execution of the Service Level Agreement, including the monthly follow up of Service KPI, generation reports and analysis on Service Performance.
- Being the reference point and support for the Moonwalkers in the follow up of critical Service cases, facilitating the right information exchange with the Supplier and PPG.
- Tracking Moonwalk Project Sales through the different invoicing and reporting systems, working with the local Customer Service Managers and PPG HQ Oracle functions to provide an updated and accurate overview of MW Project turnover and KPIs, also providing on a weekly basis the reports on Moonwalk installation and turnover.
- Work with the Supply chain and logistic Team to build an efficient and effective ordering and delivery flow to manage the Moonwalk ordering in Extra European Countries.
- Cooperate with the Segment Manager and the Moonwalkers to ensure a successful deployment of the Moonwalk Vans.
- Cooperate with the Customers, the Moonwalkers and the Moonwalk Core Team to identify the Software and Hardware improvement needed and drive PPG and COROB to develop the future functions and versions of Moonwalk, including participating to projects with PPG R&D for future innovative solutions.
- Supporting the Global deployment of Moonwalk, supporting the PPG Teams from other Regions in Product and Aftersales definition and management when launching Moonwalk and ensuring its regular day by day deployment.
- Supporting and contributing to the Project Steering Meeting with the Supplier, contribution to highlight the Hardware, Software, Service quality and development topics to sustain the project and following up the execution of the decision taken.
- Work with the PPG Product Managers for the definition of the needs in terms of Automatic Mixing solutions for PPG Paint Range, coordinating the activity with equipment suppliers in order to set specification, define prototype, handles test programs, set pricing expectations, comparing competitors offers and definition of desired project deliverables.
Qualifications
- Bachelor's Degree in Business, Technology, Engineering, or equivalent field
- 510 years of proven experience in product or Project Management, product marketing, business development with technology areas.
- Experienced in coordinating crossfunctional Teams to deliver technology related projects.
- Service mindset, interacting with PPG local Teams and suppliers
- Capable to manage several project aspects simultaneously, also under pressure
- Deep knowledge of Excel is required.
- Fluent in English, other European languages are nice to have.
ABOUT US:
PPG:
WE PROTECT AND BEAUTIFY THE WORLD
The PPG Way
Every single day at
PPG:
We partner with customers to create mutual value.
We are insightful, dedicated and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.
We are "One PPG" to the world.
We are better and stronger together. We leverage our scale to reach new markets and introduce innovative technologies as we differentiate and disrupt our markets.
We trust our people every day, in every way.
We enable and empower our people to make the right decisions. We are inclusive, transparent and respectful. Our feedback is clear and actionable.
We make it happen.
We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide a
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