Ftth Level 1 Support
hace 2 semanas
FTTH Level 1 Support to join their business in
Europe.**
Position Title:
FTTH Level 1 Support
Position Type:
- Contract
Start Date: - ASAP
Location: - Alcobendas, Spain
Contact: - Minghui Han |
Responsibilities: - Support Helpdesk, FLM, External plant technicians or Client technicians during Incident Resolution when FO is not able to manage.
- Received and Process non Massive or Massive Network Incidents.
- Immediate 1st Level Resolution of Incidents
- TT Follow UP to FLM, External and Internal Plant, 3rd Operators, Service Providers
- Escalation to BO TEC for complex incidents
- Customer provision of the Network
- Follow up and control of the Provisioning Process, especially the ones related to semi-automatic processes that are complex enough to be followed by Helpdesk Network Team.-
- Resolve the incidents of the Provisioning Process.-
- Escalation to BO TEC, GMZ include, for complex incidents of the Provisioning Process.-
- Configure the Network to manual process with procedural documents already transferred to BO TAC-
- Client installation technicians.-
- Network provision
- Configure or Un-configure the equipment of Network with procedural documents already transfer to BO TAC-
- Tests with technicians to accept the equipment.-
- Configure of the Network with procedural documents already transfer to BO TAC-
- Escalation to BO TEC, GMZ include, for complex incidents of the Network provision-
- Change Management
- Schedule and Manage Maintenance Work on the Network-
- Record Configuration Changes of the change of the Maintenance Network-
- Execution of routine tasks proceeded by BO-
TEC:
BackUPs, preventive or Routine Maintenance Administration of the Failure Status Queries- For more details contact:
- Quoting reference:
- EU_MGMH_TSM_
- Or call
_Ming_
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Group Head Office
Manning Global AG
Hohenzollernstraße 60, 80801 Munich, Germany
Sitz der Manning Global AG:
München, HRB Amtsgericht München, Vorstandsvorsitz: Rachael Manning
**Munich/ Dusseldorf/ Bonn (DE) - Dublin (IRE) - Liverpool (UK) - Zurich (CH) - Lille (FR) - Changzhou (CN) - New York/ Houston (USA) - Zagreb (HR) - Timișoara (RO) - Madrid (ES) - Istanbul (TR)
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