Ftth Level 1 Support

hace 2 semanas


Alcobendas, Madrid, España Manning Global A tiempo completo
Our client, a global leading telecommunication company, is recruiting for a
FTTH Level 1 Support to join their business in

Europe.**
Position Title:
FTTH Level 1 Support

Position Type:

  • Contract
    Start Date:
  • ASAP
    Location:
  • Alcobendas, Spain
    Contact:
  • Minghui Han |
    Responsibilities:
  • Support Helpdesk, FLM, External plant technicians or Client technicians during Incident Resolution when FO is not able to manage.
  • Received and Process non Massive or Massive Network Incidents.
  • Immediate 1st Level Resolution of Incidents
  • TT Follow UP to FLM, External and Internal Plant, 3rd Operators, Service Providers
  • Escalation to BO TEC for complex incidents
  • Customer provision of the Network
  • Follow up and control of the Provisioning Process, especially the ones related to semi-automatic processes that are complex enough to be followed by Helpdesk Network Team.-
  • Resolve the incidents of the Provisioning Process.-
  • Escalation to BO TEC, GMZ include, for complex incidents of the Provisioning Process.-
  • Configure the Network to manual process with procedural documents already transferred to BO TAC-
  • Client installation technicians.-
  • Network provision
  • Configure or Un-configure the equipment of Network with procedural documents already transfer to BO TAC-
  • Tests with technicians to accept the equipment.-
  • Configure of the Network with procedural documents already transfer to BO TAC-
  • Escalation to BO TEC, GMZ include, for complex incidents of the Network provision-
  • Change Management
  • Schedule and Manage Maintenance Work on the Network-
  • Record Configuration Changes of the change of the Maintenance Network-
  • Execution of routine tasks proceeded by BO-

TEC:
BackUPs, preventive or Routine Maintenance Administration of the Failure Status Queries- For more details contact:
  • Quoting reference:
  • EU_MGMH_TSM_
  • Or call
-
_Ming_
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If you are working for the client we are representing, but have confirmation you are leaving a permanent or contract position, please discuss this with us, so we can discuss representation with you._

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Group Head Office

Manning Global AG

Hohenzollernstraße 60, 80801 Munich, Germany

Sitz der Manning Global AG:
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