![H&M Group](https://media.trabajo.org/img/noimg.jpg)
Global Realtime Analyst
hace 2 semanas
- It takes a special kind of workplace to make the world's style more sustainable, and fashion more inclusive. A place where unique talents from all over the world come together to form a diverse and dedicated team. A culture of creativity, collaboration & growth. At H&M we welcome you to be yourself and challenge you to grow_
- At Customer Service (CS), we contribute to H&M Groups vision and growth by making our customers lives easier, providing our customers with exceptional guidance and inspiration, whenever and wherever they connect with us. We serve customers to all brands within H&M Group, through their full shopping journey's. The organization includes around 3500 colleagues globally and 17 established CS centers around the world, so far. We are on an exciting journey to meet and exceed our customers' expectations today, tomorrow and in the future._
Job Description:
As a Global Real Time Analyst you are responsible for strategic real time traffic control for our inhouse Service Centers and outsourced operation.
You communicate the real time strategy for the markets to appropriate stakeholders, including identified risks and best actions to mitigate impact.
You monitor the service performance at interval level, volume vs forecast, SLA as well as the overall adherence, variations in AHT, absenteeism and any other real time events that contribute or impact negatively on our ability to meet our service targets.
Provide visibility and reports on SLA and other KPIs related to intraday performance such as adherence, shrinkages, schedule coverage, AHT and contact volumes.
Lead weekly real time strategy meetings and participate in Daily Stand Ups with Operations teams.
You communicate complex topics and data in an easy-to-understand way.
You escalate through appropriate channels and communicate decisions in a timely and structured way.
You proactively make the business aware of future challenges and opportunities.
Continuously, you own and strive to develop and improve the WFM working routines and the department success.
Qualifications:
Just like everyone at H&M, we believe you are a social, open, communicative and ambitious team player full of drive and optimism.
Your personal qualities also include:
- Analytical mindset with structure, accuracy, and precision in your work
- High integrity where you need to stand up for the decisions you take
- Great coordinating skills and proactivity
- Creativity in finding new solutions and better ways of working
- Entrepreneurial and goal driven
- Good at simplifying figures and communicating findings to the Business
- Used to work in fast paced environment and make quick decisions.
- Formal higher education (or equivalent work experience in the field of realtraffic management)
- Formal training within COPC standards and or solid knowledge of WFM methodology meriting.
- Great collaboration skills with experience from international organizations
- Proficient in Microsoft Office, including advanced level in Excel
- Experience working with Automatic Contact Distribution technology and WFM Software
- Professional and effective interpersonal and communication abilities
- Fluent in English, both spoken and written.
- Comfortable in working in rotating shifts (mornings evenings)
The position is full time, hybrid (office/home) working and based in our centre in Barcelona. Some travel might be required for this position.
No relocation package is available and requirement to have the legal right to work in the location will be applied.
LI-CA4-
Business Analyst
hace 2 semanas
Barcelona, Barcelona, España Red Global Limited A tiempo completoDirect message the job poster from RED GlobalRegional Account Manager Life Sciences at RED Global We are partnered with a Global client who are looking to hire a Business Analyst for a long term Data project. You will be the subject matter expert immersing yourself into the project to understand problems and find innovative solutions.ResponsibilitiesUpdating...
-
Business Analyst
hace 2 semanas
Barcelona, Barcelona, España Red Global Limited A tiempo completoDirect message the job poster from RED GlobalRegional Account Manager Life Sciences at RED Global We are partnered with a Global client who are looking to hire a Business Analyst for a long term Data project. You will be the subject matter expert immersing yourself into the project to understand problems and find innovative solutions.Responsibilities1....
-
Business Analyst
hace 2 semanas
Barcelona, Barcelona, España RED Global Limited A tiempo completoDirect message the job poster from RED GlobalRegional Account Manager - Life Sciences at RED GlobalWe are partnered with a Global client who are looking to hire a Business Analyst for a long term Data project. You will be the subject matter expert immersing yourself into the project to understand problems and find innovative solutions.Responsibilities1....
-
Senior Procurement Analyst
hace 2 semanas
Barcelona, Barcelona, España 1st Executive A tiempo completoRole: Senior Procurement Analyst (Global) - Raw Materials/DirectsLocation: Barcelona (1 day per week in office)Salary: €40-52k + PackageCurrent Right to Work in Spain required This exciting procurement analyst role offers an experienced analyst the opportunity to join a brilliant team of 7 in Barcelona with a fantastic culture. The role is with a global...
-
Senior Procurement Analyst
hace 2 semanas
Barcelona, Barcelona, España 1st Executive A tiempo completoRole: Senior Procurement Analyst (Global) - Raw Materials/DirectsLocation: Barcelona (1 day per week in office)Salary: €40-52k + PackageCurrent Right to Work in Spain required This exciting procurement analyst role offers an experienced analyst the opportunity to join a brilliant team of 7 in Barcelona with a fantastic culture. The role is with a global...
-
Global Logistic Analyst
hace 2 semanas
Barcelona, Barcelona, España corbion A tiempo completoAt Corbion, we exist to champion preservation in all its forms, preserving food and food production, health, and our planet.We are currently looking for a Global Logistics Analyst to join the logistics team in Corbion. As a Global Logistics Analyst, you assist the logistics department worldwide with their requests related to Sea freight, controlling...
-
Global HR Solutions Analyst
hace 2 semanas
Barcelona, Barcelona, España Page Personnel España A tiempo completoBeing based in Barcelona SSC, key responsibilities are:Act as owner of the People Analytics reporting, liaising with the BI team, HR, IT, Finance and business stakeholders. Ensure that all reporting is accurate globally and troubleshoot any errors, keep track of enhancements. Lead Change Management efforts relating to People Analytics & own relevant...
-
Global Pricing Analyst
hace 2 semanas
Barcelona, Barcelona, España AstraZeneca A tiempo completoAt AstraZeneca we turn ideas into life changing medicines. Working here means being entrepreneurial, thinking big, and working together to make the impossible a reality. We're focused on the potential of science to address the unmet needs of patients around the world. We commit to those areas where we think we can really change the course of medicine and...
-
Salesforce Global Technical Analyst
hace 2 semanas
Barcelona, Barcelona, España Bunge Iberica Sa A tiempo completoSelect how often (in days) to receive an alert: Salesforce Global Technical Analyst Date: May 13, 2024 Location: Sant Just Desvern, B, ES, 08960 City : Barcelona Country : Spain (ES)Requisition Number : 33765 Bunge has an exciting opportunity available for a Global Technical Analyst. In this role you will be part of a global team working on challenging,...
-
Global Growth Analyst
hace 2 semanas
Barcelona, Barcelona, España Cabify A tiempo completoGlobal Growth Analyst Barcelona Barcelona, Catalunya, ES ¿Quieres cambiar el mundo? Eso es lo que hacemos en Cabify. Nuestro objetivo es hacer de las ciudades mejores lugares para vivir, mejorando la movilidad de las personas que viven en ellas, conectando a pasajeros y conductores con tan sólo pulsar un botón. Es posible que algún día las ciudades...
-
Global Financial Analyst
hace 2 semanas
Barcelona, Barcelona, España Teleperformance Spain A tiempo completoTeleperformance, a company that values diversity, inclusivity, and employee well-being, is seeking a Global Financial Analyst to join their world-class team in the Marketing and Advertising industry. As a company committed to excellence and inspired to be the best, Teleperformance Spain offers a supportive and inspiring work environment for employees to...
-
Global Operations Analyst
hace 2 semanas
Barcelona, Barcelona, España jameda GmbH A tiempo completoWith a global mission to improve the healthcare experience, Docplanner Group is the world's largest healthcare platform, serving patients and healthcare ecosystems across 13 countries in Europe and LATAM.We develop digital apps and software solutions for doctors, clinics, hospitals, and patients to enhance the collaboration between the healthcare ecosystem...
-
O2c Global Data Analyst
hace 2 semanas
Barcelona, Barcelona, España Page Personnel España A tiempo completoPosition Purpose:The O2C team is looking for a Data Analyst to support the global O2C management and broader team with KPI dataand reporting.Primary Responsibilities:As a member of the Order to Cash team and reporting directly to the O2C Global Services Manager your mainresponsibilities will be: Develop KPIs and reports on the different O2C streams...
-
Global HR Solutions Senior Analyst
hace 2 semanas
Barcelona, Barcelona, España Page Personnel España A tiempo completoThe Global HR Solutions Team is responsible for the complete process of Employee Data creation, maintenance, and reporting. The team acts as platform administrators for the Employee Data platform, team hierarchy tool and Global People/HR Data Analytics & Reporting. This position will be mainly focused on the People Insights & Data Reporting, where will act...
-
Salesforce Global Technical Analyst
hace 2 semanas
Barcelona, Barcelona, España Bunge Iberica Sa A tiempo completoSelect how often (in days) to receive an alert: Salesforce Global Technical AnalystDate: May 13, 2024Location: Sant Just Desvern, B, ES, 08960 City : Barcelona Country : Spain (ES) Requisition Number : 33765 Bunge has an exciting opportunity available for a Global Technical Analyst. In this role you will be part of a global team working on challenging,...
-
Junior Global HR Solutions Analyst
hace 2 semanas
Barcelona, Barcelona, España Blu Selection A tiempo completoDo you have experience as an Analyst and do you like working in a people-focused environment, then this position as a Junior Global HR Solutions Analyst could be exactly what you ́re looking forIn this role, you will be focused on employee data creation, maintenance, and reporting for our client. From the Shared Service Center in Barcelona, you will be in...
-
Global Financial Analyst
hace 2 semanas
Barcelona, Barcelona, España Acttif A tiempo completo: About Tradebe | Tradebe is a leading global environmental company serving several markets, including the industrial, petrochemical, pharmaceutical, oil and gas, etc. sectors. Job Description Tradebe is hiring a Global Financial Analyst (FP&A), based in our global headquarters in Barcelona (Sant Joan Despí). The role combines in-depth analysis of both...
-
Global Supply Planning Analyst
hace 2 semanas
Barcelona, Barcelona, España Markem-Imaje A tiempo completoThe Supply Planning Analyst is responsible for consolidating the Master Production Plan (MPS) files from production sites, monitoring the production outputs vs plan and providing visibility on supply constraints and lead times.In collaboration with production sites, the Supply Planning Analyst reviews the feasibility of the unconstrained demand plan...
-
Global Ibp Product Analyst
hace 2 semanas
Barcelona, Barcelona, España PepsiCo A tiempo completoOverview:The Product Management team is tasked with articulation of the vision and leading the execution and implementation of PepsiCo's next generation global Digital and Data infrastructure. The scope encompasses the full Strategy & Transformation agenda, leading all Digital and Data product road mapped initiatives, and is intended to manifest as...
-
Vendor Management Analyst
hace 2 semanas
Barcelona, Barcelona, España Page Personnel España A tiempo completoPurpose of Role A Vendor Management Analyst role within the Vendor Management Operations (VMO) Team. VMO is part of Group Procurement & Vendor Management (GPVM) and sits within the Group Finance function. The primary purpose of the role is to support the overall management of PageGroup's technology vendors, with key activities including accurate and timely...