Customer Support with German for Hotel Industry

hace 1 semana


Valencia, Valencia, España City Job Offers A tiempo completo

Solving problems and assisting clients is your thing? A German Speaker living in Valencia? We have an awesome opportunity available.


Job Overview

This is what you tell people at parties:
I am working at an international, superfast-growing tech company, and we are revolutionizing hoteliers around the globe.

This is one of the world's best Hotel Management Systems for 2 years in a row and empowers hoteliers to run their property way more effectively.

They have a growing team of 100 heads that is working from 10 offices all over the world

Your role
You will be responsible for ensuring our German-speaking hoteliers use the platform with absolute happiness

You will be accountable for:

  • Training hoteliers in using the platform to their best advantage on all possible touchpoints
-
Proactively calling hoteliers to educate them of the added value of our additional paid features:

  • Fun & productive collaboration with our other teams, specifically your German teammates.
  • Creating video & written content to teach our hoteliers in all possible topics so they can use the platform in the most selfsufficient way

Benefits

  • Working in a vibrant international fastgrowing company
  • Unlimited learning & growth potential
  • Your ideas and performance making a big difference in our organization and the global hotel industry
  • Work hard, Play hard mentality. We love celebrating successes together
-
Employee Equity Scheme:

-
Annual Platform Hotel Experience:

  • Friday lunches paid for by the company
-
Annual salary increases:

  • Training & Development opportunities

The perfect fit
-
Speaks German proficiently:

-
Is located in Valencia:

- has Hotel (front-desk/reservations) experience

  • Patient and empathetic towards others, but naturally able to lead a conversation, deal with emotions and not afraid to upsell
  • Motivated working in a hightech, fastpaced, entrepreneurial environment, requiring strong prioritization abilities
  • Drive to revolutionize hoteliers worldwide
  • Selfmotivated & ability to deliver under pressure
  • Teamplayer
  • Organized and has a great eye for detail
  • Affection for both international business & tech

Shares our core values:

1. ACCOUNTABILITY

2. BEAT YESTERDAY

3. CLOCK SPEED

4. DEAL'S A DEAL

5. ‍‍‍ EMPOWER ANOTHER

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