Associate Director, Quality Services

hace 2 semanas


Madrid, Madrid, España Healthcare Businesswomen'S Association A tiempo completo
Job Description Summary-Specialist for project delivery and/or operations in the given business sub -capability.
  • Partner with Business Stakeholders and DDIT Strategic Business Partners for demand analysis, solution proposal/evaluation and project delivery Drive operations of systems and applications in scope (both Global and Local), ensuring their stability and integrity and meeting customer service levels.

Job DescriptionMajor accountabilities:
Deliver products according to strategy and with reusability.
Ensure on time within budget compliant secure and quality delivery of portfolio for responsible service area.
Ensure services solutions platforms products are fit for purpose and achieve the desired business value and impact.

Key performance indicators:
Delivery on agreed KPIs including business impact -Launch of innovative technology solutions across Novartis at scale -Business impact and value generated from DDIT solutions -Adoption and development of Agile Productization and DevOps practices -Operations stability and effective risk management -Feedback on customer experience -Applications adherence to ISC requirements and are audit ready

Minimum Requirements:

Work Experience:
Industry/ Business Exposure.
Proven Ability to Develop trust-based relationships with key regional.
Project Management.
Interactions with senior management.stakeholders.

Skills:
Budget Management.
Business Acumen.
Performance Management.
Planning.
Project Management.
Risk Management.
Service Delivery Management.
Stakeholder Management.

Languages :
English.
Skills DesiredBudget Management, Commercial Acumen, Performance Management (PM), Project Management, Risk Management, Service Delivery Management, Stakeholder Management, Strategic Planning#J-18808-Ljbffr

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