Field Service Engineer
hace 2 semanas
As part of our team, you will focus on providing technical advice to customers including commissioning, installing, and testing of products/equipment.
Your responsabilities:
Perform occasionally service tasks, identifies technical problems and makes analysis through remote or on-site activity for transformers in operation.
Contributes to customer satisfaction and maintain a good relationship with customers.Manage internal and external customer communications about project warranty cases with emphasis on timeliness, accuracy and follow through.
Establish consistent project execution and warranty resolution procedures and guidelines.
Coordinate with customers, service team, operations, quality, and engineering areas of the plan to be executed for resolving warranty issues.
Coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for service activities.
Perform root cause analysis and customer reports for site interventions. Reports to be done in a timely manner and follow up when needed.Review, prepare and approve purchase order for materials and services.
Coordinate the preparation and submittal of OHS documents in a timely manner for site interventions.
Applies safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents.
Communicate lessons learned and improvement actions to the organization.
Your background:
Degree in mechanical or electrical engineering
More than 3 years of experience in operations and processes for Transformers business. In-depth knowledge of transformer construction and operating conditions will be a plus. You work in a structured way, applying relevant methods, procedures, and tools. You have a strong character, you are determined, result-oriented and have an open mind-set. You have a deep sense of ownership to deliver the assigned targets.
Your communication skills are strong, and your English & Spanish level, both spoken and written are good.
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