Customer Satisfaction Responsible
hace 3 semanas
¿Qué buscamos?:
Estamos buscando un/a Customer Complaint Handling Responsible para incorporarse al equipo de CCH.
La persona seleccionada tendrá la oportunidad de liderar un equipo y garantizar la satisfacción del cliente al brindar un excelente servicio en el proceso de resolución de reclamaciones.
¿Qué es Hilti?:
Si no conoces el sector es posible que nunca hayas oído hablar de nosotros. Somos proveedores de herramientas, tecnología, software y servicios de vanguardia para el sector de la Construcción.
Con más de 75 años de experiência consolidada y empleados en 120 países, somos conocidos en todo el mundo por nuestros productos pioneros y nuestro excepcional servicio.
¿En qué consiste la posición?:
Reportando al Customer Service Manager el/la Customer Complaint Handling Responsible realizará, entre otras, las siguientes funciones:
- Liderar, coordinar, desarrollar y orientar al equipo de personas a su cargo, proporcionando el apoyo y la capacitación apropiada que permitan alcanzar los objetivos individuales y de negocio.
- Será responsable de la actualización y seguimiento de KPI's del área, así como de los controles ICS para auditoria, asegurando que se cumplen los criterios globales establecidos.
- Analizar los diferentes tipos de reclamaciones para realizar la revisión de procesos que generen insatisfacciones y proponer soluciones/acciones de mejora en colaboración con los responsables de las áreas implicadas. Aplicación de métodos de mejora continua.
- Asegurar la correcta gestión de las reclamaciones de las diferentes áreas de la compañía, desde su recepción hasta su resolución final, garantizado el cumplimiento de las políticas internas y priorizando según establece la estrategia de compañía.
- Gestionar reclamaciones complejas, buscando la mejor solución para impactar positivamente en la satisfacción del cliente.
- Formación de nuevas incorporaciones.
¿Qué ofrecemos?:
La oportunidad de trabajar en una empresa multinacional referente en el sector y con una cultura de Compañía consolidada y basada en el cuidado de sus empleados, el trabajo en equipo y la orientación a resultados.
- Retribución flexible.
- Seguro de vida y accidentes.
- Acceso a un seguro médico cofinanciado (1oaño 50%, 2o año 75%, 3o año 100%).
- Formaciones de idiomas.
Requisitos:
- Imprescindible: estudios universitarios, en función de los planes de carrera y desarrollo.
- Experiência mínima 2 años en compañía, valorable conocimiento de procesos internos.
- Nível de inglés mínimo B
- Habilidades de liderazgo, indagación, comunicación, orientación a resultados y capacidad de organización.
- Imprescindible tener experiência en gestión de equipos.
- Resolutivo, con iniciativa y capacidad para la toma de decisiones.
- Necesarios SAP (P11, P72) nível medio y paquete office.
Nuestro equipo está formado por perfiles muy diversos, y algunos de nuestros mejores colaboradores empezaron con nosotros sin experiência previa en el sector.
¿Te interesa?
Envíanos tu curriculum ahora
Te estamos esperando
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