Technical Support Advisor

hace 1 semana

Barcelona, Barcelona, España Webhelp Spain A tiempo completo

In this role, you ́ll work across the different support functions defining the end-to-end activity leading to the right customer solution.

This position is onsite in our beautifully renovated facility in Barcelona and provides service support and resolution of routine problems regarding client's products and/or services.

Reimagine your career Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as our 'game-changers.' We're recognized with awards like 'World's Best Workplaces,' 'Best Companies for Career Growth, and 'Best Company Culture,' year after year.

We're on the lookout for a German -speaking Technical Support Advisor (On-site) to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry.

Career growth and personal development We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.

At Concentrix, there's real career and personal growth potential.

In fact, about 80% of our managers and leaders have been promoted from within That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

What you will do in this role As a Technical Support Advisor on our team, you will:

  • Provide expert support to remotely resolve hardware and/or software technical issues and application problems for our customers
  • Trigger an onsite interaction (parts and/or FSE dispatch) in case the issue cannot be fixed remotely
  • Keep customers informed of the status of their case
  • Document case history and interactions with customer. SW (CRM) to ensure proper handover to field, product/case history tracking and reporting
  • Contribute to maintain the Knowledge Mgmt. System (KMS) sharing the knowledge with the rest of the organization
  • Assist Care Center Agents and Customers on subjects such as product features, specifications, parts info and compatibility, maintenance routines, educational programs and technical aspects in general, based on customer entitlement
  • Assist Field Service Engineers during onsite troubleshooting in case of need
Concentrix is a great match if you: - Are a native or proficient level in German and advanced level of English

  • Have strong technical background with bachelor's degree in Science/Engineering preferably Mechanical, Industrial or Electrical Engineering or equivalent
  • Can work collaboratively in an ethnically, linguistically, and culturally diverse environment
  • Have excellent organizational skills; able to prioritize work in accordance
It will be a plus if you have: - Experience in a customer facing role (onsite support, remote support or similar)

  • Experience in Graphics Arts products and related technologies
  • Ability to follow and read electrical / electronic diagrams
  • Experience in Additive Manufacturing technology, 3D Modeling Software
  • Magics (Materialise) and NetFabb (Autodesk) and/or 3D printing workflows
If you feel you don't check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it's this or another role.
What's in it for you In this role, we offer benefits that help you support your unique lifestyle:

  • Fulltime 39 hours/week contract: Monday to Friday, 09.00 to 18.00
  • Salary 20, euros gross/year + up to 4 000 euros gross/month in bonus
  • Central location in Barcelona
  • Bringafriend (referral) bonus opportunities
  • Full paid training on the company and the project you'll be working on
  • Career development programs, specialized courses, and language classes
Reimagine the best version of you

If all this feels like the perfect next step in your career journey, we want to hear from you.

Apply today and discover why over 440,000 game-changers around the globe call Concentrix their 'employer of choice.'
Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.

All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

RRQ
** GERMANY

  • Technical Support Advisor

    hace 1 semana

    Barcelona, Barcelona, España Expatgenius A tiempo completo

    Technical Support Advisor (German-speaking) - Tech Industry Spain » Barcelona Posted Job description:DescriptionIn this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully renovated facility in Barcelona and provides service support and resolution of routine problems...

  • German Speaking Technical Support Advisor

    hace 1 semana

    Barcelona, Barcelona, España Talingual A tiempo completo

    German speaking Technical Support Advisor We are very excited to announce an exciting new role for our client in Spain. If you are a sales professional with fluent in German and have a passion for digital marketing then we are looking for you This position will be for our client – a global outsourcing partner - and is based in their offices in the...

  • Technical Support Advisor

    hace 1 semana

    Barcelona, Barcelona, España Concentrix A tiempo completo

    In this role, you ́ll work across the different support functions defining the end-to-end activity leading to the right customer solution. This position is onsite in our beautifully renovated facility in Barcelona and provides service support and resolution of routine problems regarding client's products and/or services. Reimagine your career Are you...

  • Technical Support Advisor

    hace 1 semana

    Barcelona, Barcelona, España Blu Selection A tiempo completo

    Today, working for technology brands rimes with passion, energy, and innovative spirit. This sounds like you. Are you ready to join a brand that strives every day to revolutionize the world? Here you goYour responsibilities and impact as a Technical Support Advisor will be: Supporting clients' activities by offering world-class service to their customers...

  • Technical Support Advisor In Barcelona

    hace 1 semana

    Barcelona, Barcelona, España Blu Selection A tiempo completo

    Are you interested in technology and know a few things about it? Do you want to be part of a multicultural team in a company that works alongside well-known brands? You want to live in beautiful Barcelona? Then this could be the perfect opportunity for you to have the experience of a lifetime Your responsibilities and impact as a Technical Support Advisor...

  • Technical Support Advisor In Barcelona

    hace 1 semana

    Barcelona, Barcelona, España Blu Selection A tiempo completo

    Are you interested in technology and know a few things about it?Do you want to be part of a multicultural team in a company that works alongside well-known brands?You want to live in beautiful Barcelona?Then this could be the perfect opportunity for you to have the experience of a lifetimeYour responsibilities and impact as a Technical Support Advisor will...

  • Dutch Technical Support Advisor

    hace 1 semana

    Barcelona, Barcelona, España Nordsabroad A tiempo completo

    Barcelona boasts a unique blend of historic charm and modern vitality.As you navigate your professional journey in this cosmopolitan city, you'll find yourself immersed in a rich tapestry of culture, art, and gastronomy.Our client is a key player in the online Payments Industry, offering both software and hardware solutions.Role Overview: As a Technical...

  • Technical Support Advisor

    hace 3 semanas

    Barcelona, Barcelona, España Blu Selection A tiempo completo

    Today, working for technology brands rimes with passion, energy, and innovative spirit. This sounds like you. Are you ready to join a brand that strives every day to revolutionize the world? Here you go Your responsibilities and impact as a Technical Support Advisor will be:Supporting clients' activities by offering world-class service to their customers...

  • Technical Support Advisor

    hace 1 mes

    Barcelona, Barcelona, España Blu Selection A tiempo completo

    Today, working for technology brands rimes with passion, energy, and innovative spirit. This sounds like you. Are you ready to join a brand that strives every day to revolutionize the world? Here you go Your responsibilities and impact as a Technical Support Advisor will be:Supporting clients' activities by offering world-class service to their customers...

  • Technical Support Advisor in Barcelona

    hace 3 semanas

    Barcelona, Barcelona, España Blu Selection A tiempo completo

    Are you interested in technology and know a few things about it?Do you want to be part of a multicultural team in a company that works alongside well-known brands?You want to live in beautiful Barcelona?Then this could be the perfect opportunity for you to have the experience of a lifetimeYour responsibilities and impact as a Technical Support Advisor will...

  • Technical Support Advisor in Barcelona

    hace 1 mes

    Barcelona, Barcelona, España Blu Selection A tiempo completo

    Are you interested in technology and know a few things about it?Do you want to be part of a multicultural team in a company that works alongside well-known brands?You want to live in beautiful Barcelona?Then this could be the perfect opportunity for you to have the experience of a lifetimeYour responsibilities and impact as a Technical Support Advisor will...

  • Vetplus - Veterinary Technical Advisor (Spain)

    hace 1 semana

    Barcelona, Barcelona, España Tangerine Group A tiempo completo

    VetPlus - Veterinary Technical Advisor (Spain) Up to €40,000 per annuimWe usually respond within three days Tangerine ????is a successful, growing group of businesses based in the delightful seaside town of Lytham St Annes?????. We are a family business from Farming Roots.The Group consists of three divisions VetPlus – a global leader incompanion...

  • Vetplus - Veterinary Technical Advisor (Spain)

    hace 1 semana

    Barcelona, Barcelona, España Tangerine Group A tiempo completo

    VetPlus Veterinary Technical Advisor (Spain) Up to €40,000 per annuim We usually respond within three daysTangerine ????is a successful, growing group of businesses based in the delightful seaside town of Lytham St Annes?????. We are a family business from Farming Roots.The Group consists of three divisions VetPlus – a global leader incompanion...

  • German Technical Support Advisor in Barcelona

    hace 1 semana

    Barcelona, Barcelona, España Cross Border Talents A tiempo completo

    Are you a German teacher? We're seeking an exceptional individual to join us in the role of Technical Support AdvisorAbout Us:At our core, we excel in curating unparalleled customer experiences designed to elevate brands on a global scale. Leveraging deep insights and cutting-edge technology, we craft seamless, integrated journeys that exceed expectations...

  • Technical Support Advisor

    hace 3 semanas

    Barcelona, Barcelona, España Blu Selection A tiempo completo

    Today, working for technology brands rimes with passion, energy, and innovative spirit. This sounds like you. Are you ready to join a brand that strives every day to revolutionize the world? Here you go Your responsibilities and impact as a Technical Support will be:Supporting clients' activities by offering world-class service to their customers while...

  • Technical Support Advisor

    hace 1 mes

    Barcelona, Barcelona, España Blu Selection A tiempo completo

    Today, working for technology brands rimes with passion, energy, and innovative spirit. This sounds like you. Are you ready to join a brand that strives every day to revolutionize the world? Here you go Your responsibilities and impact as a Technical Support will be:Supporting clients' activities by offering world-class service to their customers while...

  • German Technical Support Advisor in Barcelona

    hace 1 semana

    Barcelona, Barcelona, España Cross Border Talents A tiempo completo

    Are you a German maestro? We're seeking an exceptional individual to join us in the role of Technical Support Advisor About Us: At our core, we excel in curating unparalleled customer experiences designed to elevate brands on a global scale. Leveraging deep insights and cutting-edge technology, we craft seamless, integrated journeys that exceed expectations...

  • German Technical Support Advisor in Barcelona

    hace 1 semana

    Barcelona, Barcelona, España Cross Border Talents A tiempo completo

    Are you a German maestro? We're seeking an exceptional individual to join us in the role of TechnicalSupport AdvisorAbout Us:At our core, we excel in curating unparalleled customer experiences designed to elevate brands on a global scale. Leveraging deep insights and cutting-edge technology, we craft seamless, integrated journeys that exceed expectations and...

  • Vetplus - Veterinary Technical Advisor (Spain) Inicio Inmediato

    hace 1 semana

    Barcelona, Barcelona, España Tangerine Group A tiempo completo

    VetPlus Veterinary Technical Advisor (Spain)Up to €40,000 per annuimWe usually respond within three daysTangerine ????is a successful, growing group of businesses based in the delightful seaside town of Lytham St Annes?????. We are a family business from Farming Roots.The Group consists of three divisions VetPlus – a global leader incompanion animal????...

  • French Technical Support Advisor

    hace 1 semana

    Barcelona, Barcelona, España Job Squad A tiempo completo

    Reference: WESP*You need an EU passport to apply*We offer Performance bonusesPaid training and educationRelocation package (flight ticket and one month accommodation)Discount on gym membershipPotentially Spanish lessonsDevelopment opportunities (get promoted within the company)Public health insuranceSocial activities: strolling around the city,hiking, team...