Spanish-english Speaking Sales Order Processing
hace 2 semanas
If so, this is an excellent opportunity to utilise your communication skills and join the small and friendly customer service team working from our Spanish Office in Madrid of a progressive international software house with the headquarters in Harrow, London, UK.
This role requires an enthusiastic, details orientated individual with a 'can-do' attitude who can provide high quality support to both our customers and Sales Account Managers located in the UK, Central and Western Europe, Russia, Turkey and North America.
JOB DESCRIPTION:
- Supporting both Internal and External Sales Account Managers.
Processing hardware orders.
Picking stock items for orders.
Testing and configuring items.
Assembly of larger hardware.
Packaging items and preparing shipments.
Arranging collection by courier.
Dealing with customer returns (RMAs).
Ordering 3rd party software from suppliers and sending software licences to customers.
3.
Channel Sales Support:
Quoting Customers
Answering all incoming dealer sales calls when the given Partner Managers are not available
Ensure all incoming queries to our ticketing system (Freshdesk) are answered
Training new dealers to generate their own quotations via the Pricing Wizard
Answering customers' presales technical or functional questions.
- Ad hoc accounting duties.
- Enforcing the proper use of the company's CRM (webCRM).
- General administration.
You may be required to carry out other work within the company from time to time as we must be flexible and adapt to market conditions and customer requirements.
The company also reserves the right to require you to attend exhibitions or training courses which may require you to stay away from home for such period as is reasonably necessary to comply with this requirement.
Key Skills- Good communication skills with a high standard of spoken and written English and Spanish.
- Initiative and desire to constantly improve.
- Team player but with the ability to work independently.
- The ability to evaluate work and processes and suggest improvements.
- Assertiveness with an understanding of people.
- High levels of numeracy.
- Previous experience of stock control/order processing essential.
- Intermediate Excel, Word, and Outlook skills.
- Advanced Microsoft Office skills.
- Understanding of software licensing.
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