ITSM ServiceNow Functional Architect

hace 2 semanas

Esplugues de Llobregat, Barcelona, España Nestlé SA A tiempo completo

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We are looking for an ITSM ServiceNow Functional Architect to be part of our Workforce 360 team:

Position Snapshot

  • Location: Barcelona, Spain or Milano, Italy
  • Type of Contract: Permanent
  • IT Workforce 360
  • Type of work: Hybrid
  • Work Language: Fluent Business English. Spanish is an advantage.

The role

Are you passionate about ServiceNow and ITSM processes?
This position will work exclusively on ServiceNow tool, which is one of the most visible platforms in Nestle IT as it acts as the ERP for IT and hosts 40 applications across 17products and 6 IT streams.
In the past 12 months, 120 monthly, weekly or ad-hoc releases were delivered. We completed 324 sprints containing not less than 1400 stories
This position will work mainly with the Nestlé ServiceNow Factory and offshore delivery teams but also with the Nestlé Applications Owners, to bring deep expertise and knowledge with the ITSM products such as Incident, Request Fulfillment, Change, Problem, Knowledge, Walkup, etc.
Working at the leading edge of IT for the product or platform, the Technology Specialist performs preliminary studies, helping to set the technological direction with the product manager, improves the way our clients leverage the out-of-the-box functionalities, approves the design and the technical solutions, ensuring high quality standards and following best practices.

What you'll do

Works with ServiceNow Application Owners, Platform architects, and Delivery team to provide guidance and support in ServiceNow implementation, translating business vision into technical solutions.

Assists in resolving complex technical problems, investigating root causes, and recommending SMART solutions.

Participates in ongoing planning and review of active projects and tasks.

Takes responsibility for end-to-end development of ServiceNow ITSM applications, including concept drafting, requirements gathering, solution design, development, UAT, implementation, and documentation.

Collaborates with offshore team members and advises on design, development, and best practices for ServiceNow configuration.

We offer you
We offer more than just a job. We put people first and inspire you to become the best version of yourself.

  • Great benefits including competitive salary and a comprehensive social benefits package. We have one of the most competitive pension plans on the market, as well as flexible remuneration with tax advantages: health insurance, restaurant card, mobility plan, etc.
  • Personal and professional growth through ongoing training and constant career opportunities reflecting our conviction that people are our most important asset.
  • Hybrid working environment with flexible working scheme. Our state-of-the-art campus is dog friendly and equipped with a medical center, canteen and areas to co-create network and chill
  • Recreation activities such as yoga, Zumba, etc. and a wide range of volunteering activities.
  • Bachelor's degree in computer science, system analysis or a related study, or equivalent experience.
  • Mandatory ServiceNow Certified Administrator and preferably certification in ServiceNow ITSM implementation.
  • 8+ years' experience in ServiceNow implementation and delivery projects. A background in ITSM is a must.
  • Proficiency with ServiceNow development/implementation.
  • Experience of integration using SOAP and REST.
  • Familiar with Scrum and Agile Methodologies.
  • Experience with effective communication at different levels in the organization, with offshore teams and in English.
  • Proven experience in complex and global environment and with virtual teams.
  • Autonomous, problem solving oriented, achieving results.

About the IT Hub
At Nestlé IT, we are a diverse, global team of IT professionals in the biggest health, nutrition and wellness company of the world. We strive to create an environment where people are valued for who they are. We innovate every day through future ready technologies to create opportunities for Nestlé to delight consumers, customers and employees alike. We collaborate with partners around the world to deliver tangible value at global scale. We continuously work to develop our people to be future ready.

About Nestlé
We are Nestlé, the largest food and beverage company in the world, with a presence in more than 185 countries. With net sales of CHF 94.4 billion in 2022, the company has over 291,000 employees and 418 factories in 85 countries. Our values are based on respect: respect for ourselves, respect for others, respect for diversity, and respect for our future. Nestlé is dedicated to offering high-quality food and beverage products and services that contribute to the nutrition, health, and well-being of people, pets, and the planet. Additionally, it is committed to being a leading company in sustainability and achieving net zero greenhouse gas emissions by 2050. Want to learn more? Visit us at:

We encourage the diversity of applicants across gender, age, ethnicity, nationality, sexual orientation, social background, religion or belief and disability.

Step outside your comfort zone; share your ideas, way of thinking and working to make a difference to the world, every single day. You own a piece of the action – make it count.

How we will proceed:

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