![TELEPERFORMANCE SPAIN](https://contents.bebee.com/companies/es/teleperformance-spain/avatar-F5yRs.png)
German Customer Support Specialist
hace 2 semanas
Teleperformance is a renowned global leader in managing customer experiences and contact center outsourcing. With a vast workforce proficient in over 265 languages, spanning across 88 countries and diverse business sectors, we prioritize putting people at the core of our operations. Eager to empower and inspire our employees, our primary focus is to foster job satisfaction and create an exceptional working atmosphere. At Teleperformance Spain, boasting a team of more than 4,700 members across 10 sites (acknowledged as a Great Place to Work and Top Employer), we are seeking talented professionals dedicated to engaging high-potential advertisers and persuading them to integrate diverse marketing solutions into their current strategies. Your responsibilities include:
- Verification Operations: Evaluate license, insurance, and business registrations to ensure adherence to service quality standards for new reviews and recertifications.
- Reactive Support: Offer responsive phone and email assistance to live advertisers.
- Product Operations: Review and approve/deny reviews, handle escalated photo submissions, and process Google Guarantee claims.
- Quality Monitoring and Improvement Operations: Analyze provider quality results, collaborate on enhancing performance, and tackle retention operations.
- Provider Support and Retention: Engage with providers to enhance lead results and manage retention efforts.
- Onboarding and Process Management: Guide businesses through onboarding, establish expectations, and facilitate the submission of necessary information.
- Ad-hoc Operations: Participate in additional operational tasks as required in a dynamic environment.
Requirements:
- Native German proficiency
- Fluency in English
- Background in fast-paced operations and call center environments
- Customer-facing experience
- Keen eye for detail and exceptional organizational skills
- Effective written and verbal communication
- Ability to deliver high-quality work under tight deadlines
- Proficiency in Google Docs, Sheets, or Microsoft Word, Excel
- Capability to work autonomously with minimal supervision
Offer:
- Full-time role (39 hours/week)
- Salary: €22,200 gross/year + up to €1,000 gross/year in bonuses
- Hybrid working model in Barcelona
- Permanent contract
- Referral program with potential bonuses
- Comprehensive sales training
- Continuous personal and professional development supported by coaches
- Career growth opportunities
- Regular training sessions and certifications
- Ongoing contests for incentive
- Employment with the world's largest contact center services provider
- Great work environment at the scenic World Trade Center in Barcelona, Spain
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