Case Processing Manager, Team Lead

hace 2 semanas

Madrid, Madrid, España PrimeVigilance A tiempo completo
Company Description

We are PrimeVigilance (part of Ergomed PLC), a specialised mid-size pharmacovigilance service provider established in 2008.

We are proud to have achieved global organic growth year after year, with staff based across Europe, North America and Asia all covering services within:
Medical Information, Pharmacovigilance, Regulatory Affairs and Quality Assurance.


PrimeVigilance provides first class support to our small to large pharmaceutical and biotechnology partners maintaining long lasting relationships and has become one of the global leaders in its field.

We cover all therapy areas including medical device.

We love investing in our staff by providing an excellent training and development platform.

We value employee experience, well-being and mental health and we acknowledge that a healthy work life balance is a critical factor for employee satisfaction and in turn nurtures an environment from which a high-quality client service can be achieved.

Come and join us in this exciting journey to make a positive impact in patient's lives.

Job Description:

Leads the team responsible for ICSR management for a selected project or group of projects as Team Leader

Ensures adequate distribution of tasks for assigned projects and teams and oversees the workflow process

Assures and exerts of activities leading to effective cooperation with clients in the area of ICSR Management

Contributes to achieving company ́s goals and objectives

Works independently, with support from ICSR Operational Lead

Providing support to other activities undertaken by the project team on behalf of the client and the company

Line Manages assigned ICSR staff

Creates and maintains project specific KPIs for contracted ICSR activities (this includes optimizing procedures, trainings and any other actions to increase ICSR team efficiency)

Proposes process changes to ICSR Operational Lead

Manages ICSR deviations with ICSR Operational Lead support

Reviews trackers and timesheet data and ensures accuracy

Is involved in ICSR processing and 2nd QC of cases

Support other departments, as approved and instructed by ICSR Operational Lead

Operates as the assigned team SME and supports other SMEs

Qualifications:

Life science graduate, pharmacy, nursing, other healthcare related qualification or experience in pharmacovigilance

Extensive work experience in pharmacovigilance and demonstrated experience in a line manager role.

Additional Information


We prioritize diversity, equity, and inclusion by creating an equal opportunities workplace and a human-centric environment where people of all cultural backgrounds, genders and ages can contribute and grow.

To succeed we must work together with a human first approach.

Why? because our people are our greatest strength leading to our continued success on improving the lives of those around us.


We offer:

  • Training and career development opportunities internally
  • Strong emphasis on personal and professional growth
  • Friendly, supportive working environment
  • Opportunity to work with colleagues based all over the world, with English as the company language
Our core values are key to how we operate, and if you feel they resonate with you then PrimeVigilance could be a great company to join

  • Quality
  • Integrity & Trust
  • Drive & Passion
  • Agility & Responsiveness
  • Belonging
  • Collaborative Partnerships

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