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Change Manager

hace 3 meses

Málaga, Málaga, España The Workshop A tiempo completo

Who we are:

The Workshop is a tech company that develops intuitive software for the online gaming industry. Our motto is to move "Fearlessly Forward" together.

Cooperative innovation is at the center of everything we do - from our games, new products and technologies, to how we collaborate and share inspiration with one another.


Your mission:

The IT Services Group (ITSG) is at the heart of the value chain for MSP.

Our team which consists of Product, Core Engineering, IT Services, Support and Architecture are a tight knit operating unit where excellence is the standard.


The Service Management function is a fresh addition to the IT Services group with the mission of guaranteeing that the IT services provided align with the needs and expectations of the business and its customers.

The department is responsible for Service Management within the organisation which includes Service Design, Service Transition, Service Assurance, Service Governance and Risk management, all aimed at providing optimal service delivery.

In this role, you will have the opportunity to own the Change Enablement practice.

This includes assessing and evaluating the current processes and designing and implementing necessary changes to ensure they align with ITIL best practices and are fit for purpose.


This is an exciting opportunity for a highly motivated and experienced professional to help shape and lead the change enablement practice within a global technology company.


What you'll do:

  • Lead and develop the change enablement practice, assess and evaluate current processes, and design and implement necessary changes to ensure they align with ITIL best practices and are fit for purpose.
  • Work with other teams to design and execute change plans and manage change implementation
  • Coordinate with business units and key stakeholders to communicate changes, gather feedback, and manage expectations
  • Set the organisation's policy for the management of change in live services and test environments.
  • Lead the development of new methods and tools for change enablement.
  • Ensure operational processes are in place for effective change control.
  • Assess risks associated with proposed changes and ensuring changes to products, services or systems are controlled and coordinated.
  • Analyse change metrics to measure the effectiveness of change management processes and identify areas for improvement
  • Lead the assessment, analysis, development, documentation and implementation of changes.
  • Collaborate with other functions to ensure that changes are aligned with the overall IT strategy and direction
  • Ensure compliance with regulatory and organisational policies and procedures related to change management
  • Provide expert advice to all departments on the change enablement ITIL practice.
  • Measure and monitor adherence to standards and ensures consistent execution of the process across the organisation.
  • Ensure processes & practices are communicated regularly to ensure adoption across the division

What you'll bring:

  • Minimum of five years' experience working in an IT service environment within a complex and diverse organisation, with 3 years being at a change management role.
  • Have demonstrable experience and aptitude in working in a matrix organisation where effective and robust negotiating and influencing skills are used successfully while maintaining good working relationships with members of that organisation
  • Strong understanding of IT systems, processes, and tools
  • Experience of working for a managed services provider an advantage
  • ITIL certification an advantage
  • Strong negotiation skills
  • Extensive team work experience and ability to effectively lead, engage and motivate other Inventors towards a common goal
  • Experience delivering services in a challenging organisational environment and influencing change
  • Good response under pressure and ability to quickly react to changes and to adapt strategies and priorities accordingly
  • Excellent written and verbal communication skills, including the ability to relate effectively to users at all levels and careful attention to detail
  • Excellent communication and interpersonal skills and the ability to work in a fastpaced and dynamic environment
  • Excellent analysis and problemsolving skills.
  • A great passion for technology that compels you to always keep an eye on new technologies, platforms, techniques, languages and innovation in general

What's in it for you:

  • Inspiring and fulfilling work at the innovative, valuedriven global company that uses cuttingedge tech.
  • Global work experience in agile methodology.
  • International, friendly and inclusive multicultural environment (over 35 nationalities that speak altogether almost 30 languages).
  • Attractive salary and flexible benefits package (incl. medical insurance for you and your family, life insurance, free language classes).
  • Playful, accessible office in the Technology Park of Málaga with a free, pr